Travel Customer Support Representative

Luxury Escape by Jaclyn Vehlewald is hiring for the Travel Customer Support Representative position. This is a 100% remote, full-time role open to candidates in the United States. The role focuses on travel planning, reservation support, itinerary accuracy, traveler communication, supplier coordination, and dependable follow-through using web-based systems.

The work supports personalized travel planning across cruises, family vacations, all-inclusive resorts, Caribbean trips, Hawaii, group travel, and other custom getaways.

Primary Responsibilities

• Coordinate travel requests, reservation details, itinerary updates, and customer follow-up using approved online systems.
• Maintain accurate traveler preferences, booking records, supplier confirmations, dates, and schedule changes.
• Research and organize destination, supplier, lodging, cruise, tour, activity, or transportation options relevant to assigned requests.
• Communicate confirmations, documentation needs, changes, and next steps by email, phone, chat, or approved messaging tools.
• Resolve routine booking or service issues remotely and document actions, outcomes, and escalation needs.
  
  

Required Qualifications

• Strong written communication and dependable professional follow-through.
• Comfort working independently in a 100% remote environment with clear deadlines and documented procedures.
• Ability to use common business tools such as email, spreadsheets, shared documents, CRM, reservation, healthcare, event, or other web-based systems relevant to the role.
• Careful attention to accuracy, confidentiality, record quality, and task completion.
• Ability to learn role-specific systems and communicate questions, exceptions, or status updates promptly.
  
  

Role-Specific Skills

Strong candidates for the Travel Customer Support Representative position will be comfortable using skills such as Reservation Systems, Travel Planning, Itinerary Planning, Customer Service, Booking Management, Travel Operations, Destination Research, Vendor Coordination. The selected candidate should apply these skills directly to the responsibilities of the role while maintaining accurate records, dependable follow-up, and professional remote communication.

Employment Details

• Work arrangement: 100% remote within the United States.
• Employment type: Full Time.
• Experience level: Associate.
• Base compensation: $42,000–$62,000 per year, depending on experience and qualifications.
  
  

Luxury Escape by Jaclyn Vehlewald uses remote-first workflows for this position. All assigned duties are designed to be completed through approved online systems, phone, email, chat, shared documents, or other digital collaboration tools. Candidates should be prepared to follow company procedures and complete any lawful, role-appropriate pre-employment screening requirements applicable to the role.