Summary
Lucky Strike Entertainment is hiring a New Hire Experience Coordinator to lead the New Hire Check-In Program for every new hire across the company, supporting all centers in a remote/virtual role. You will own the full first-year check-in cadence: running each touchpoint, documenting outcomes, and making sure every concern reaches the right owner and gets resolved. Retention starts on day one, and these check-ins surface early flight risk, confusion, and unmet expectations before they turn into turnover.
What You'll Do
- Own and run all 15 scheduled check-ins for every new hire companywide, Day 7 through Day 365, using the standard question set for each milestone
- Log responses and outcomes immediately after each check-in
- Escalate concerns to the right owner and track status updates until each one is resolved
- Monitor employee dashboards to know which check-ins are due
- Partner with HR, Operations, and the Field Ops Support team
- Report on check-in completion and open items by center and region, and flag where early turnover lines up with check-in feedback
- Identify recurring themes across centers, roles, and regions, and recommend training or process improvements to Training, Onboarding & Communications leadership
- Share feedback on the question set and milestones so the program keeps improving
- Establish the check-in and escalation process followed by all specialists and coordinators
- Success looks like every hourly new hire receiving all 15 check-ins on time, with completion, status trends, and early turnover reported to leadership regularly
What You'll Bring
- Experience in HR, onboarding, training, or a people-facing operations role
- Strong organizational skills and comfort managing high-volume scheduled outreach across a companywide employee population
- Clear, empathetic communication style, including comfort raising sensitive topics and starting conversations with new hires
- Comfortable following up with center managers on open items and holding them to due dates, even without direct authority
- Sound judgment and discretion when documenting and routing sensitive concerns
- Comfortable tracking trends and reporting simple numbers (completion, status mix, themes) from a dashboard
- Experience with a tracking or project-management tool such as Monday.com preferred
What You'll Get
Our people are the reason guests keep coming back. Here is what we offer our Corporate team:
- Medical, Dental, and Vision plans to select from based on your needs
- Wellness resources to help you along your wellness journey
- 401(k) Retirement Plans
- Employee Stock Purchase Program
- Employee Assistance Program (EAP)
- Vacation and Holidays
- Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!