Remote Medical Transportation Customer Service/Scheduling_19713

This is a remote position. What to Expect Assist members:

• With transportation to and from appointments
• Ensure those waiting for a ride receive transportation
• In resolving issues with previous appointments
• With a transportation recovery where a scheduled trip has failed
• With benefits eligibility
• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding, having the opportunity to provide valuable assistance to these members.
• Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.
• Collaborating with various departments within the company to effectively address and resolve transportation and eligibility issues.

Requirements Additional Client Program Technology Requirements: Hard Drive Space:

• 40 GB of available space
• 60 GB of total space

Memory: 12 GB of RAM Operating System: Windows 11 (fully patched with no pending updates) Internet Connection and Speed: Hard-Wired Connection (Not wireless):

• Minimum 30 mbps download
• Minimum 10 mbps upload
• Maximum Latency Threshold: 50 ms (milliseconds)

Dual Monitors (2) required with a resolution of 1920 x 1080 (Full HD or 1080p) Webcam: Required USB 3.0 Port: Required for use with USB headsets