
Remote Medical Transportation Customer Service/Scheduling_19713
Department:Customer Service
Type:REMOTE
Region:Indianapolis, IN
Location:Indianapolis, IN
Experience:Entry level
Estimated Salary:$30,000 - $45,000
Skills:
CUSTOMER SERVICESCHEDULINGTRANSPORTATION COORDINATIONBENEFITS ELIGIBILITYMULTI-SYSTEM NAVIGATIONWINDOWS 11TECHNICAL REQUIREMENTS MANAGEMENT
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Job Description
Posted on: January 18, 2026
This is a remote position. What to Expect Assist members:
- With transportation to and from appointments
- Ensure those waiting for a ride receive transportation
- In resolving issues with previous appointments
- With a transportation recovery where a scheduled trip has failed
- With benefits eligibility
- Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding, having the opportunity to provide valuable assistance to these members.
- Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.
- Collaborating with various departments within the company to effectively address and resolve transportation and eligibility issues.
Requirements Additional Client Program Technology Requirements: Hard Drive Space:
- 40 GB of available space
- 60 GB of total space
Memory: 12 GB of RAM Operating System: Windows 11 (fully patched with no pending updates) Internet Connection and Speed: Hard-Wired Connection (Not wireless):
- Minimum 30 mbps download
- Minimum 10 mbps upload
- Maximum Latency Threshold: 50 ms (milliseconds)
Dual Monitors (2) required with a resolution of 1920 x 1080 (Full HD or 1080p) Webcam: Required USB 3.0 Port: Required for use with USB headsets
Originally posted on LinkedIn
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