REMOTE Bilingual Customer Service Representative

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for TEKsystems. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Description Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers.

• Respond accurately to inbound calls and process inquiries from providers and members.
• Resolve customer service or billing issues under general supervision, using sound judgment.
• Contact customers to address complex inquiries or inform them of claim investigation outcomes.
• Refer unresolved grievances, appeals, and claim resolutions to appropriate departments.
• Maintain records of customer interactions and transactions.
• Listen actively and probe callers to understand the purpose of their calls.
• Research and communicate information regarding member eligibility and claim status.
• Educate providers on claim submission processes and treatment plan requirements.
• Perform follow-up tasks to ensure member or provider needs are fully met.

Skills Customer service, Microsoft office, Call Center, Benefits customer service, Bilingual English/Spanish Required Qualifications Additional Skills & Qualifications High School Diploma Strong computer, technical, and data entry skills Experience with computer applications, such as Microsoft Word and PowerPoint. Previous Customer Service/call Center Experience Is Required. Work Environment This position is fully remote. Training Schedule: Monday–Friday on a 1st shift schedule. Post-Training: Candidates may be assigned to multiple shifts, including required weekend shifts. Availability: Must be available for any shift between 8:00 AM – 8:00 PM in their time zone. Equipment: All necessary equipment will be provided. Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of McLean, VA. Pay and Benefits The pay range for this position is $17.20 - $18.20/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jan 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you have questions about this posting, please contact support@lensa.com