This role will oversee complex client engagements within eDiscovery, with a strong emphasis on project execution, stakeholder communication, and service delivery. The position partners closely with clients, internal teams, and external providers to ensure matters are managed efficiently and aligned to client objectives. You will also help translate technical workflows into clear guidance for non-technical stakeholders while keeping projects organized and on track.
Location: Remote
Compensation: $115,000 – $130,000 annually
Responsibilities
- Understand and interpret client requirements in eDiscovery processes.
- Consult with clients on utilizing the company's services, focusing on Relativity.
- Coordinate internal processes to meet client objectives.
- Represent the company in client interactions and with third-party providers.
- Supervise and support the Client Services team to address client needs.
- Provide project updates and performance reports to optimize resource allocation.
- Maintain comprehensive client and project documentation.
- Proficiency with eDiscovery platforms, especially Relativity.
- Strong verbal and written communication skills.
- Exceptional problem-solving and adaptability to client needs.
- Highly organized with multitasking capabilities.
- Willingness to work extended hours as needed.
- Ability to explain complex technical solutions to non-technical stakeholders.
- Outstanding customer service and interpersonal skills.
- Demonstrated teamwork and collaboration abilities.
- Remote work flexibility.
- Opportunity for professional development and certifications.
- Collaborative team environment.
- Access to a suite of eDiscovery services and tools.
- Potential for annual bonuses.