Head of Operations

Culver City (Los Angeles) | Remote | Full timeABOUT OUR CLIENTPurpose is launching a new consumer mobile app to a large, engaged audience of millions. They are close to go-time and the co-founder team is focused on shipping and growth—so Purpose is hiring an operator to own the business side and make the trains run on time.

WHY THIS ROLE EXISTSPurpose needs someone to own the day-to-day business engine — customer support, community, subscriptions, and operating rhythm. This person will make sure the trains run on time, users feel supported, and the company has the structure to scale.

WHAT YOU’LL DO

• Support: Build the support function from scratch so every customer feels heard and cared for.
• Community: Create a space (likely Discord) where users connect, share, and stick around.
• Subscriptions: Keep App Store + RevenueCat/Stripe clean and reliable — pricing, refunds, promos, and flows.
• Lifecycle: Run the onboarding, email, and push campaigns that activate and retain users.
• Operating Rhythm: Lead the weekly heartbeat — KPIs, team meetings, launch checklists, postmortems.
• Team Building: Help hire and coach future team members as the company grows.

WHO PURPOSE IS LOOKING FOR

This role is perfect for someone who:

• Loves creating order out of chaos.
• Has built support or community functions before and knows how to scale them.
• Understands consumer subscription apps and how to keep them running smoothly.
• Is calm under pressure, clear in communication, and thrives on rhythm and consistency.
• Collaborates well with fast-moving teams while keeping operations tight.
• Is curious and comfortable using AI tools to move faster.

STRONGEST CANDIDATES WILL HAVE

• Experience at a consumer app in wellness, productivity, or education (think Calm, Headspace, Strava, Finch, etc.).
• Familiarity with tools like Intercom, Braze/Customer.io, Amplitude, Stripe, Discord.
• Some light analytics skills (SQL or dashboards) to guide decisions.
• A proven story of building something from zero and turning it into a durable system.

WHY CANDIDATES SHOULD WORK WITH PURPOSE

This is a rare chance to be the operating backbone of a new, category-defining product. The hire will be joining right at launch, helping shape how millions of people experience this app, and seeing their work directly move the needle.

The founders have spent years building one of the largest personal development brands in the world. They are in this for the long haul — and they want people on the team who are too. If candidates have ever been frustrated by chaotic, disorganized startups, this is the opposite. Purpose is building a team with both stability and creativity, with a culture of clarity and respect.

Not to mention, how many jobs give someone the chance to impact millions of lives?

COMPENSATION

• Base: $100,000–$140,000
• Bonus: Optional performance bonus
• Equity: 0.1–0.25% DOE