Customer Support Rep

Los Angeles, CA | Remote | Full time | heypurpose.comWHAT THEY’RE BUILDINGPurpose, our client, is creating the world’s first AI-powered personal growth coach—helping people move from “I’m doing fine” to “I know who I am, what I care about, and how to live with clarity.” They are building the visual language of personal transformation.

• The foundation is proven:
• Co-founded by Mark Manson (20M+ readers, The Subtle Art of Not Giving a F***) and Raj Singh (100M+ users, last AI company acquired by Revinate)
• Launching in Q4 2025 to Mark’s established audience
• Seed-stage startup with runway to build something meaningful

WHAT THE ROLE WILL DO

• Support: Respond quickly and thoughtfully to user questions, feedback, and issues via in-app chat, email, and social channels.
• Troubleshooting: Resolve account, billing, and subscription questions across App Store, RevenueCat, and Stripe.
• Knowledge Building: Help maintain FAQs, support docs, and internal processes so answers are clear and consistent.
• Community Support: Engage with users in community spaces (likely Discord), keeping discussions welcoming, supportive, and on-topic.
• Feedback Loop: Share insights from user conversations to the product and growth teams so improvements can be continuously made.

WHO THEY ARE LOOKING FOR

This role is perfect for someone who:

• Approaches customer challenges with empathy, patience, and practical problem-solving.
• Is familiar with subscription apps and support tools (Intercom, Zendesk, Stripe, Discord a plus).
• Is comfortable juggling multiple support tickets without losing accuracy or care.
• Collaborates well with fast-moving teams while keeping operations tight.
• Is curious and comfortable using AI tools to move faster.

STRONGEST CANDIDATES WILL HAVE

• Experience at a consumer app in wellness, productivity, or education (think Calm, Headspace, Strava, Finch, etc.).
• Familiarity with tools like Zendesk, Customer.io, PostHog, Stripe, Discord.
• Ability to spot trends in support tickets and propose fixes or improvements.
• Curiosity about personal growth, coaching, or wellness tools.

WHY WORK WITH PURPOSE

This is a rare chance to be the operating backbone of a new, category-defining product. The hire will be joining right at launch, helping shape how millions of people experience the app, and seeing their work directly move the needle.

The founders have spent years building one of the largest personal development brands in the world. They are in this for the long haul — and they want people on the team who are too. For candidates who have ever been frustrated by chaotic, disorganized startups, this is the opposite. Purpose is building a team with both stability and creativity, with a culture of clarity and respect.

Not to mention, how many jobs give the chance to impact millions of lives?

COMPENSATION

Base: $55,000–$75,000