Customer Support Specialist, Entry Level

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level Customer Support Specialist will help deliver a reliable customer experience by supporting users through chat and email, resolving product questions, and collaborating with internal teams to enhance support processes and products.

Why Join Us

• Build real, production AI agents used by real users

• High ownership and impact

• Work at the intersection of AI, agents, and product

• Shape how people experience AI-driven job search

Responsibilities

• Respond to customer questions through chat, email, and support tickets

• Guide users through account setup, product features, and common workflows

• Investigate and resolve customer issues accurately and efficiently

• Own support cases from initial contact through resolution

• Escalate technical, billing, or account issues to the appropriate teams

• Maintain internal documentation and customer-facing help content

• Identify recurring concerns and share actionable feedback with product teams

Qualification

Required

• Excellent written and verbal communication skills

• Strong empathy, patience, and customer-service mindset

• Ability to prioritize cases and manage multiple requests

• Strong attention to detail and willingness to learn new tools

• Ability to work independently in a remote environment

• Ability to work remotely within Canada

Preferred

• Previous customer service, retail, hospitality, education, or operations experience

• Familiarity with CRM, help desk, or ticketing platforms

• Experience supporting a SaaS or technology product

• Interest in AI, job search, and consumer technology