Customer Support Specialist

Evermore Travel LLC is hiring for the Customer Support Specialist position. This is a 100% remote, full-time role open to candidates in the United States. The role focuses on answering customer questions, resolving routine issues, updating records, and providing clear service through phone, email, chat, and online systems.

The work supports tailor-made vacations, romantic trips, group travel, luxury and boutique stays, and cultural travel experiences.

Primary Responsibilities

• Respond to customer or client questions through phone, email, chat, and approved online channels.
• Review account, booking, service, candidate, or operational records before providing accurate updates.
• Document customer interactions, requested changes, resolutions, and follow-up tasks in company systems.
• Resolve routine issues independently and escalate exceptions with complete notes and supporting information.
• Meet response-time, accuracy, professionalism, and service-quality expectations while working remotely.
  
  

Required Qualifications

• Strong written communication and dependable professional follow-through.
• Comfort working independently in a 100% remote environment with clear deadlines and documented procedures.
• Ability to use common business tools such as email, spreadsheets, shared documents, CRM or web-based systems.
• Careful attention to accuracy, confidentiality, record quality, and task completion.
• Ability to learn role-specific systems and communicate questions, exceptions, or status updates promptly.
  
  

Role-Specific Skills

Strong candidates for the Customer Support Specialist position will be comfortable using skills such as Customer Service, Customer Support, Client Communication, Issue Resolution, Email Communication, Phone Communication, Chat Support, CRM Systems. The selected candidate should apply these skills directly to the responsibilities of the role while maintaining accurate records, dependable follow-up, and professional remote communication.

Employment Details

• Work arrangement: 100% remote within the United States.
• Employment type: Full Time.
• Experience level: Associate.
• Base compensation: $38,000–$52,000 per year, depending on experience and qualifications.
  
  

Evermore Travel LLC uses remote-first workflows for this position. All assigned duties are designed to be completed through approved online systems, phone, email, chat, shared documents, or other digital collaboration tools. Candidates should be prepared to follow company procedures and complete any lawful pre-employment screening requirements applicable to the role.