Remote Patient & Provider Support Agent
We are hiring for two shifts:
Weekdays:
- Three 12 hour weekday shifts + an additional 4 hour shift of your choice to hit 40 hours
- 7a-7p or 8a-8p ET
Weekend Nights:
- Fri-Sunday 7pm-7am ET
- Can pick up another 4 hours during week to hit 40 hours
- Ideally conversational in Spanish
DESCRIPTION
We’re hiring a customer support professional to assist patients and medical offices with sleep testing. You’ll answer questions, help patients use testing equipment, process orders, and keep accurate records in a busy healthcare setting.
Schedules vary and may include daytime, evening, overnight, weekend, or holiday shifts to support a 24/7 help line.
Responsibilities
- Respond to patient calls and messages, providing clear, friendly guidance on equipment setup, testing steps, and device returns.
- Contact patients with reminders and follow up on incomplete tests.
- Assist medical offices with order questions, patient updates, and testing progress.
- Review and enter incoming orders, following up with providers to obtain missing information.
- Document interactions accurately and protect patient information in accordance with HIPAA and company policies.
- Resolve routine concerns and refer urgent or complex issues to the appropriate team leader.
- Support teammates during busy periods and provide clear handoffs between shifts.
What You Bring
Strong communication skills, patience, attention to detail, and a reliable approach to work. You should be comfortable handling a steady volume of calls and messages, navigating computer systems, and working collaboratively while meeting service and accuracy expectations.
Experience:
- Call Center Customer Support: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: Remote