Customer Service Representative
Hours: 8am - 5pm CST M-F
Responsibilities
Communicate with customers via phone and email
Provide knowledgeable answers to questions about product, pricing and availability
Process customer quotes, orders and returns
Troubleshoot and resolve product, website, shipping questions and concerns
Increase sales and average order size by means of cross-selling, up-selling, add-on
sales, and offering promotional sales items to benefit our customers.
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant Call Center experience
Commercial kitchen parts experience a +
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Ability to work independently under tight deadlines in a rapidly-changing environment
Experience with customer quotes, orders, and returns
We are the only supplier who can offer such a broad assortment of OEM-equivalent parts and carefully curated product lines of this quality, often sourced from the OEM suppliers. AllPoints offers everything a service tech could possibly need. As the recognized leader in the industry, AllPoints carries the most extensive inventory of in-stock OEM Equivalents in the country. While our specialty is AllPoints OEM Equivalents, we also help our customers secure alternatives for hard-to-find parts, and provide access to the OEM parts they need. Our Customer Service Representative work cooperatively with our sales team, and other members of the distribution team to grow existing customers and exceed monthly sales goals, while increasing customer satisfaction. We are looking for a talented, outgoing professional with strong communication skills, personable attitude, and sales aptitude. The ideal candidate loves talking to people and proactively solving opportunities.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Experience level:
2 years
Shift:
8 hour shift
Weekly day range:
Monday to Friday
Work setting:
Remote
Experience:
Call center: 3 years (Preferred)
order entry: 3 years (Preferred)
