About Us
CodaPet is a technology company that enables a network of veterinarians to provide in-home euthanasia services across the United States. We are pet owners and animal lovers who empower compassionate, end-of-life care where our dogs, cats, and companion animals are most comfortable: surrounded by the love of family and the familiarity of home.
Job Overview
As a Care Coordinator, you will be crucial in assisting pet parents, veterinary clinics, and our veterinarian partners. You’ll provide excellent customer service over the phone, manage scheduling inquiries, and help coordinate services for a compassionate and professional experience. This is a fully remote, full-time position with the opportunity to make a meaningful impact in the lives of pets and their families.
Responsibilities
- Answer between 50-80 incoming calls and texts daily from pet parents, veterinary clinics, and veterinarians.
- Provide compassionate and professional support to pet parents during a difficult time.
- Schedule appointments accurately using our custom-built software.
- Communicate effectively with veterinary partners to coordinate availability and logistics.
- Address inquiries about CodaPet’s services and processes.
- Document call details, appointments, and client needs in the system.
- Uphold CodaPet’s standards of empathy and professionalism in all interactions.
Requirements
- Veterinary Medicine Experience: Prior experience working in veterinary medicine is required.
- Phone Experience: Your most recent role must have included answering phones for most of your workday.
- Software Proficiency: You must have experience quickly learning and effectively using work-related software (e.g., practice management software in a veterinary clinic).
- Communication Skills: Strong verbal communication, empathy, and professionalism when interacting with clients.
- Work Environment: You must have access to reliable internet and a quiet, distraction-free workspace.
Weekly Schedule
- Only hiring for PT currently
- Pacific / Mountain Time Zone Schedule: 11:00 AM PT - 8:00 PM PT with one 45-minute break from 2:00 PM PT to 2:45 PM PT and one 15-minute break anytime during the 5:00 PM PT hour.
- Weekends: Each coordinator is expected to work one weekend day, either Saturday or Sunday, each week.
Holidays and Paid Time Off
Each coordinator is expected to work two holidays per year (1.5x hourly rate); the remaining 10 holidays are paid time off
- January 1st - New Year’s Day
- February’s 3rd Monday - Presidents’ Day
- May’s Last Monday - Memorial Day
- June 19th - Juneteenth
- July 4th - Independence Day
- September’s 1st Monday - Labor Day
- October’s 2nd Monday - Columbus Day/Indigenous Peoples’ Day
- November’s 4th Thursday - Thanksgiving Day
- November’s 4th Friday - Day After Thanksgiving
- December 24th - Christmas Eve
- December 25th - Christmas Day
- December 31st - New Year’s Eve
Additional Paid Time Off / Sick Leave: an additional 15–20 paid days off each year.
Compensation and Benefits
- Pay Rate: $20/hour (1.5x for pre-approved overtime and holidays)
- Remote Work: Fully Remote / Work from Home
- Benefits: access to health, dental, and vision insurance plans, among other employee paid options.
How to Apply
Please submit your resume to kevin@codapet.com with a brief intro about yourself and your interest in CodaPet.