Director, Quality Assurance

Bridgeway is seeking a Director, Quality Assurance to join our Technology team. The Director, Quality Assurance leads the QA function to ensure delivery of high-quality software products that meet business, regulatory, and customer requirements. This role manages Automation Engineers and QA Analysts, develops scalable testing strategies, and drives continuous improvement across processes, tools, and methodologies. This role will work closely with Product, Engineering, and Operations to embed quality throughout the software development lifecycle (SDLC).

This is a remote position, with occasional travel. East Coast candidates preferred.

Key Responsibilities:

• Develop and implement QA strategy, standards, and best practices across manual and automated testing.
• Ensure test planning, execution, defect tracking, and reporting processes are effective and repeatable.
• Integrate QA practices within Scrum and DevOps workflows.
• Oversee design and execution of test plans, test cases, and regression suites.
• Drive automation initiatives to increase efficiency and coverage.
• Ensure comprehensive testing across functional, regression, integration, performance, and security dimensions.
• Build, lead, and mentor a high-performing QA team, fostering a culture of collaboration, accountability, and continuous improvement. This includes hiring, setting and monitoring individual performance objectives, career development, performance appraisals, and providing regular feedback and coaching.
• Set clear expectations and create a positive work environment based on accountability, in collaboration with the engineering and management teams.
• Build and maintain productive relationships across departments, navigating organizational complexity and silos.
• Lead and/or contribute to cross-functional initiatives and change efforts.
• Provide visibility into quality metrics, release readiness, and defect trends to leadership.
• Evaluate emerging QA tools and technologies, introducing improvements to enhance testing effectiveness.
• Promote a shift-left testing culture, emphasizing prevention of defects over detection.
• Identify and address process bottlenecks, inefficiencies, and risks.
• Prioritize initiatives and allocate resources effectively, monitoring progress and adjusting if necessary.
• Analyze data and insights to make informed decisions. Handle uncertainty and make timely, high-impact choices. Foster a culture of innovation and proactive problem solving.
• Communicate clearly, consistently and persuasively, adapting messaging to different stakeholders of various levels, both internally and externally.

Requirements:

• 7+ years’ experience in software quality assurance, with 3+ years’ managing a team delivering commercial software products to market (SaaS, on-premise, mobile)
• Proficiency in test management and defect tracking tools
• Proficiency in Python and understanding of .NET Framework
• Experience with defining and implementing standard QA processes
• Solid understanding of the Software Development Life Cycle (SDLC) and Agile methodologies
• Experience working with Agile software development teams releasing new versions at least monthly
• Excellent leadership, communication, and problem-solving skills
• Highly collaborative and influential in acceptance and support of solutions aligned with strategic technology direction of the company
• Passion for modernizing a platform from IaaS to more PaaS cloud native services
• Hands on expertise with QA automation tools including Playwright, TestComplete/ReadyAPI (Smart Bear), Selenium WebDriver, TestNG, Cucumber, etc.
• Holds at least 1 advanced ISTQB certification such as CTAL-TTA, CTAL-TM, CTAL-ATT, CTAL-ATLaS, CTEL-TM, or CTEL-ITP
• Bachelor's degree in Computer Science, Software Engineering or related discipline

Bridgeway is an equal opportunity employer.