Project Manager - Electric Service Request Application

Project Manager – Electric Service Request Application (ESRA PM)Location: Remote (Seattle, WA 98104)

US Citizens and Permanent Residents

Our client is seeking an experienced Project Manager to lead the end-to-end delivery of the Electric Service Application Platform (ESAP) — a modern customer-facing intake and workflow system supporting electric service requests and distributed energy resource (DER) interconnections for an Investor-Owned Utility client headquartered in Seattle, WA.

This is a hands-on PM role suited for someone who thrives in complex, multi-stakeholder environments and can break large implementations into manageable phases while holding vendors accountable and keeping diverse teams aligned.

Key Responsibilities

• Own the full project lifecycle: charter, plan, execution, cutover, and closeout
• Decompose the implementation into discrete use cases and workstreams (service requests, DER interconnection intake, workflow automation, system integrations)
• Drive and maintain scope, schedule, budget, and resource plans
• Lead cutover planning, data migration, and operational transition to steady state
• Lead or support the RFP/procurement process to select a platform (e.g., Accela, PowerClerk, GridUnity) and system integrator
• Hold vendors accountable to deliverables, timelines, and quality standards; escalate and resolve issues quickly
• Serve as the primary project representative across customer operations, IT, OT, cybersecurity, and executive leadership
• Build and execute a stakeholder engagement and communications plan; surface risks proactively
• Oversee requirements development, design reviews, and configuration decisions
• Manage a rigorous testing program: unit, integration (SIT), and user acceptance (UAT)
• Ensure documentation, SOPs, and training are complete before go-live
• Enforce security and compliance standards consistent with client practices

Required Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or related field; 5–7 years of PM experience (additional experience may substitute for degree)
• 7+ years of PM experience delivering complex, customer-facing technology implementations
• Experience in the utility, energy, or infrastructure sector with a solid understanding of utility operations and stakeholders
• PMP certification or equivalent credential (or demonstrated equivalent experience)
• Proven ability to manage multi-vendor environments and hold system integrators accountable
• Experience with implementations requiring significant system integration (WAM, GIS, CRM, customer billing, or similar enterprise platforms)
• Strong stakeholder management skills across technical, operational, and executive audiences

Preferred Qualifications

• Direct experience with electric service request, permitting, or interconnection workflows
• Familiarity with platforms such as Accela, PowerClerk, GridUnity, or similar intake/workflow tools
• Experience with customer-facing utility applications (self-service portals, service request systems, or similar)

Benefits (employee contribution):

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan