Epic Cheers Analyst

Job#: 3024631Job Description: Our healthcare client is looking for an Epic Cheers Consultant/Analyst! ***YOU MUST HOLD AN ACTIVE EPIC CHEERS CERTIFICATION TO BE CONSIDERED. **** To apply please email a copy of your resume and why you are a fit to [email protected] Epic Cheers Consultant (Campaigns) Location: Remote Type: 12 Month Contract Client: Large Healthcare System Overview Apex Systems is seeking a Certified Epic Cheers Consultant with strong campaign build and execution experience to support CRM, patient engagement, and outreach initiatives within Epic. This consultant will partner with operational and IT stakeholders to design, build, and optimize Epic Cheers campaigns that support access, growth, and patient experience goals. Responsibilities

• Serve as the Epic Cheers (CRM) subject matter expert, with a focus on campaign configuration and execution
• Design, build, test, and support Epic Cheers campaigns (preventive care, screening, access, or service line outreach)
• Perform workflow analysis and translate business requirements into Epic Cheers build
• Configure and maintain campaign rules, profiles, workqueues, scripts, contact types, and decision trees
• Collaborate with call center, marketing, clinical, and IT teams to ensure campaigns align with operational goals
• Support unit testing, integrated testing, and go‑live activities, including post‑go‑live optimization
• Develop and maintain build documentation and tip sheets
• Work cross‑functionally with integrated Epic teams (e.g., Cadence, MyChart, Prelude, CTI, Reporting) as needed

Required Qualifications

• Active Epic Cheers Certification (no lapse)
• Proven hands‑on Epic Cheers campaign experience
• Experience supporting Epic implementations, upgrades, or optimizations
• Strong understanding of CRM, patient engagement, and call center workflows
• Ability to work independently in a consulting or project‑based environment
• Strong communication skills and stakeholder collaboration experience

Preferred Qualifications

• Experience implementing new or replacement CRM campaigns
• Additional Epic certifications or experience (MyChart, Cadence, Prelude, CTI, Reporting)
• Prior healthcare consulting experience

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. Apex Systems is part of the Commercial Segment of ASGN Incorporated. NYSE: ASGN 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.