Role Description The Customer Project Manager is a full-time remote role responsible for overseeing customer-facing projects from initiation through completion. This role manages implementation timelines, coordinates internal and external stakeholders, and ensures that audit and support services are delivered accurately and on schedule. Day-to-day tasks include defining project scopes, setting milestones, tracking progress, and proactively addressing risks and dependencies. The Customer Project Manager facilitates regular communication with clients, prepares status updates and reports, and collaborates with audit, technical, and operations teams to meet project goals and client expectations. This position also contributes to continuous improvement by documenting lessons learned, refining project processes, and supporting the sales and account teams with project-related insights.
Qualifications
- Candidates should possess strong Project Management and Program Management skills, including planning, organizing, and overseeing multiple concurrent initiatives.
- Candidates should possess excellent Communication skills to collaborate with clients, audit teams, technical staff, and leadership, both in writing and verbally.
- Candidates should possess solid Analytical Skills to interpret data, understand audit findings, and support data-driven decision-making for customers.
- Candidates should possess Sales-related skills, such as relationship building, opportunity identification, and support for proposal and renewal activities.
- Relevant qualifications include experience in healthcare, compliance, or audit-related environments; familiarity with data analytics and HIPAA requirements; and proficiency with project management tools.
- A bachelor’s degree in business, healthcare administration, information systems, or a related field is preferred, along with the ability to work independently in a remote setting and manage competing priorities.
