Customer Support Representative

Customer Support Representative at CARACOL RADIO GIRARDOT

Location: Remote - United States

Job Type: Full Time

Salary: $48,000-$55,000 per year

Your Impact

CARACOL RADIO GIRARDOT is seeking a Customer Support Representative to support work involving case documentation. Success comes from organizing details carefully, checking work before it is shared, and communicating progress in a straightforward way.

Day-to-Day Responsibilities

• Keep customers informed when a request requires follow-up.
• Escalate complex or sensitive issues with useful context.
• Follow established processes for common support requests.
• Clarify customer needs before proposing a resolution.
• Document interactions and next steps in the appropriate system.
• Respond to customer questions through approved support channels.
  
  

What You Bring

• Ability to solve routine problems while knowing when to escalate.
• Clear, professional written and verbal communication.
• Patience and good judgment when handling customer questions.
• Comfort learning CRM systems and structured support processes.
• Strong documentation habits and attention to follow-up.
  
  

The work is collaborative even though the position is remote. You should be comfortable sharing concise updates, asking specific questions, and maintaining records that another teammate can understand without reconstructing the entire history.

Consistency is important in recurring work. Following naming conventions, maintaining clear source records, and using repeatable checks helps reduce avoidable rework and makes outputs easier to trust.

You will work remotely from within the United States using common digital workplace tools. Professional communication, responsible time management, and consistent ownership of assigned work are expected.