Fitore Himaj

Open to work

Call Centre Assistant

Vienna, AustriaOpen to relocationSenior

RemoteFull-time

Contact this talentProfile updated May 25, 2026

About

Motivated and customer focused professional with strong communication, client support, and administrative skills. Experienced in handling customer inquiries, managing appointments, resolving client concerns, and providing professional service in fast paced environments. Skilled in phone communication, data entry, multitasking, and computer systems with the ability to work efficiently in remote settings. Reliable, organized, and committed to delivering excellent customer experiences while maintaining professionalism and attention to detail.

Professional details

Job title: Call Centre Assistant
Job category: Customer Service
Experience level: Senior
Contract type: Full-time
Work modes: Remote
Current location: Vienna, Austria
Open to relocation: Yes

Skills

customer service & communication skillscrm systems experienceprofessional phone handling

Preferred work areas

New York, NYSan Diego, CASan Francisco, CAFort Worth, TXHouston, TXDallas, TXPhiladelphia, PAJacksonville, FLAustin, TXPhoenix, AZSan Antonio, TXChicago, ILSan Jose, CALos Angeles, CAWashington, D.CSeattle, WACharlotte, NCDenver, COColumbus, OHIndianapolis, IN

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AI profile score

May 25, 2026

50of 100

Fair profile

The profile shows a motivated customer service professional with good communication and administrative skills, but lacks a resume, which significantly reduces the overall score. The skills listed are generic and could be more specific to stand out. The experience level is listed as 'Senior' but no resume is provided to verify. The candidate is open to relocation to many US cities, which is a positive. However, without a resume, the evaluation is limited. Actionable suggestions: 1) Provide a detailed resume highlighting specific achievements, metrics, and job responsibilities. 2) Expand skills to include specific software (e.g., Salesforce, Zendesk) and certifications. 3) Tailor the summary to be more results-oriented with quantifiable accomplishments.

Country tier70/100
Job title50/100
Category60/100
Skills40/100
Summary60/100
Experience50/100
Links0/100
Resume0/100
Language70/100

How to improve

The current summary is generic and focuses on soft skills. To enhance it, include specific metrics or results (e.g., 'Resolved 50+ customer inquiries daily with 95% satisfaction rate'), mention relevant tools (e.g., 'Proficient in CRM systems like Salesforce'), and highlight any specialized industry experience (e.g., 'in fast-paced tech support environment'). Also, consider adding a career objective that aligns with the target roles, e.g., 'Seeking a challenging Customer Service role where I can leverage my expertise in remote support and conflict resolution.'

Contact this talent

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