Anonymous professional

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Technical support executive

Vellore, IndiaMid-Level

RemoteFull-time$6.5k expected / year

Contact this talentProfile updated May 4, 2026

About

Dear Hiring Manager, I’m interested in the Software / tech Support role. I currently work as a Technical Support Engineer at Thoughts2Binary, where I handle customer issues, troubleshoot software problems, and use tools like Freshdesk, Jira, and Monday.com to resolve tickets efficiently. Previously, I worked at Sutherland providing chat and email support, which helped me build strong communication and customer-handling skills. I enjoy solving technical issues and helping users, and I’d love to bring that to your team. Thank you for your time and consideration. Sincerely, Divya G

Professional details

Job title: Technical support executive
Job category: Customer Service
Experience level: Mid-Level
Contract type: Full-time
Work modes: Remote
Current location: Vellore, India
Open to relocation: No
Expected salary: $6,450 per year

Skills

technical support skillsfreshdeskjira

Preferred work areas

New York, NYLos Angeles, CASan Diego, CASan Jose, CASan Francisco, CAChicago, ILHouston, TXSan Antonio, TXDallas, TXAustin, TXPhoenix, AZJacksonville, FLPhiladelphia, PASeattle, WAIndianapolis, INWashington, D.CDenver, COCharlotte, NCColumbus, OHFort Worth, TX

Matching jobs

See all Customer Service jobs

AI profile score

May 4, 2026

47of 100

Fair profile

The profile shows relevant experience in technical support with tools like Freshdesk and Jira, but lacks a dedicated resume. The summary is written as a cover letter, which is less effective for a professional summary. Skills are limited and generic. The job title 'Technical support executive' is common but not highly specialized. The candidate is based in India (Tier 2 country) and seeking remote work in the US, which may be a barrier. No links provided. To improve: create a structured resume highlighting achievements, quantify results (e.g., tickets resolved, customer satisfaction scores), expand skills to include relevant technologies (e.g., SQL, networking basics, CRM systems), and tailor the summary to be concise and keyword-rich for ATS.

Country tier60/100
Job title50/100
Category40/100
Skills40/100
Summary30/100
Experience50/100
Links0/100
Resume0/100
Language70/100

How to improve

Rewrite the professional summary as a concise paragraph (3-4 sentences) focusing on your technical support expertise, key tools (Freshdesk, Jira, Monday.com), and customer service achievements. Avoid cover letter format. Example: 'Results-driven Technical Support Engineer with over [X] years of experience resolving complex software issues and delivering exceptional customer service. Proficient in Freshdesk, Jira, and Monday.com, with a proven track record of reducing ticket resolution times and improving customer satisfaction. Seeking to leverage strong troubleshooting and communication skills in a remote technical support role.'

Contact this talent

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