Anonymous Professional

Remote-ready IT Support / Service Desk Engineer with 8+ years of experience supporting enterprise users across APAC, Europe, and Global Environments. Strong background in L1/L2 technical support, Microsoft 365, Windows/macOS, Azure AD, endpoint management, and ITSM tools. Proven ability to resolve high ticket volumes independently, meet SLA targets, and support distributed teams through clear documentation and asynchronous communication. Experienced in MSP, enterprise, and regulated environments.