Support Change Management Specialist

_PAY: 52-57/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance. 100% remote role__W2 Candidates only_Role Overview We are seeking a Regional Change Management Specialist to lead transition efforts within our Technical Support organization across the AMER region. As we undergo significant system shifts and process optimizations as part of the post-merger integration process, this specialists will be responsible for ensuring that our Support teams are prepared, informed, and empowered to navigate change with minimal friction. The ideal candidate is a master communicator who can bridge the gap between technical integration leads and frontline support staff, driving stability and clarity throughout the business process lifecycle. Core Responsibilities

• Draft and continuously update comprehensive Change Management plans specifically tailored for Technical Support teams.
• Ensure all plans are aligned with the Support Integration efforts.
• Collaborate with Integration Leads to synchronize and align global communication plans with regional nuances.
• Develop high-impact "What’s Changing" guides to provide transparency on upcoming system and workflow updates.
• Create "Migration Readiness Checklists" to serve as go-live benchmarks for regional teams.
• Draft and maintain internal playbooks that provide step-by-step guidance for using the new systems and processes.
• Identify and Document test cases for the Support CRM Integration Testing and track their execution
• Build, publish, and track regional enablement modules to ensure 100% team readiness.
• Host regular regional "Office Hours" to provide a forum for feedback and real-time clarity.
• Monitor platform adoption and stability during system shifts, intervening where necessary to drive clarity.

Skills:

• Experience with content creation tools and Salesforce Service Cloud platform required
• Ability to understand and advocate for the frontline support experience during stressful transitions.
• Strong drafting skills with the ability to simplify complex technical jargon into actionable internal guides.
• Highly disciplined in tracking project milestones, checklists, and enablement progress.

Who We Are: The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort. Browse our website below for additional information on our company. The Fountain Group 3407 W Martin Luther King Jr. Dr. Tampa, FL 33607 “We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.” By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy