Digital Messaging Operations Analyst

Job Title: Digital Messaging Operations AnalystLocation: Columbus OH, 43230Duration: 6 MonthsJob Type: Temporary AssignmentWork Type: RemotePay rate:- $30.00-$35.00/HrOverview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.

JOB DESCRIPTIONOverview

• The Digital Messaging Operations Analyst is an analyst-level role within the Digital Commerce Operations team, responsible for day-to-day operational execution, coordination, and organization across Email, Push, and SMS channels.
• This role focuses on maintaining the operational rhythm of Digital Messaging; including readiness support, calendar updates, Smartsheets management, ticketing workflows, Push & SMS process documentation, and deployment coordination.
• The Operations Analyst ensures work is properly planned, documented, tracked, and communicated so campaigns move through the system smoothly and predictably.
• This role executes and maintains the Digital Messaging operating model defined by their manager. Supports operational consistency, readiness, and workflow execution across Email, Push, and SMS.

Key Responsibilities

• Readiness & Operational Coordination
• Prepare and distribute readiness agendas for Digital Messaging meetings.
• Draft and post readiness recaps, including action items, owners, and follow-ups.
• Track readiness issues and ensure updates are communicated clearly.
• Maintains readiness milestones within the Digital Messaging Calendar.
• Support ongoing readiness coordination.

Calendar & Deployment Support

• Maintain and update the Digital Messaging Calendar based on priorities, sequencing, and direction set by Operations leadership.
• Coordinate deployment readiness by confirming required steps is completed prior to launch.
• Support go/no-go readiness checks and monitor deployments for issues.
• Flag deployment risks or gaps to Operations leadership as needed.

Smartsheets & Workflow Management

• Maintain and update Smartsheets across Email, Push, and SMS.
• Ensure work is logged, tracked, and up to date.
• Support template usage, views, and data consistency.
• Assist with workflow hygiene and follow-up tracking.

Ticketing & Intake Support

• Manage ticket intake for Digital Messaging requests.
• Ensure tickets are complete, routed correctly, and aligned to intake standards.
• Track open requests and follow up on missing information.
• Support SLA tracking and operational follow-ups.

Push & SMS Process Documentation

• Maintain Push and SMS process documentation, runbooks, and reference materials.
• Ensure documentation reflects current workflows and standards.
• Support organization and accessibility of Push & SMS operational resources.

Cross-Functional Coordination

• Serve as a second point of contact for routine operational questions and workflow coordination.
• Support clarification of requirements and timelines with partners.
• Help resolve day-to-day workflow issues and reduce operational friction.
• Escalate priority conflicts or unresolved issues to manager.

Minimum Qualifications

• Bachelor’s degree or equivalent professional experience.
• 1-3 years of experience in operations, project coordination, or digital support roles.
• Strong organizational and follow-up skills.
• Experience working with calendars, trackers, or project management tools.
• Comfortable documenting processes and maintaining operational artifacts.
• Strong written communication skills.
• High attention to detail and reliability.
• Ability to work in a fast-paced, deadline-driven environment.
• Comfortable following established processes and workflows.

Preferred Qualifications

• Familiarity with Email, Push, or SMS operations.
• Experience using Smartsheets or similar project management tools.
• Experience supporting readiness or deployment processes.
• Comfort working cross-functionally with multiple teams.
• Interest in operations, workflow optimization, process improvement & project coordination.

Role Level & Scope Clarification

• This is an analyst-level operations role focused on execution, coordination, and operational hygiene.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.