This is a Fully Remote Job
About Our Client:
The organization operates within the healthcare insurance industry, addressing the challenge of providing quality, affordable, and equitable health care with a strong focus on consumer experience. It serves members primarily in Massachusetts, aiming to improve access and support through digital service channels.
About the Opportunity:
The OMNI-CHANNEL MEMBER ADVOCATE role is designed to provide essential digital support to members by resolving inquiries and issues via live chat and email communications. This position plays a critical part in enhancing member satisfaction and ensuring accessibility of healthcare services, contributing directly to the organization's mission of delivering quality and equitable care.
Responsibilities:
- Respond to member inquiries through live chat and email
- Occasionally make outbound phone calls to resolve complex issues
- Support members in navigating claims, benefits, eligibility, pharmacy, and related topics
- Maintain productivity and service quality benchmarks
- Engage in ongoing professional development and training
Requirements:
- High school diploma or equivalent
- Minimum 2 years of customer service experience, with at least 6 months predominantly using phone, chat, or email communications
- Proficient typing skills
- Comfortable using multiple computer systems and software simultaneously
- Quick learner with strong problem-solving abilities
- Preferred: Bachelor’s degree in English, Communications, or related field
- Preferred: experience in contact center environment and healthcare or insurance industry
Pay Range and Compensation Package:
- Hourly pay range: $24.42 - $29.84
Benefits & Perks:
- Flexible remote work arrangements
- Recognition and rewards for high performance
- Internal career development with mentorship and networking opportunities
- Participation in Employee Resource Groups
- Comprehensive health and wellness benefits
- 401(k) retirement plan
- Paid holidays, vacation, personal, and wellness time
- Paid volunteer and community service opportunities
- Tuition reimbursement program
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.