Customer Service Representative - Remote

About The Company Optum, a subsidiary of UnitedHealth Group, is a global organization dedicated to transforming healthcare through innovative technology and comprehensive care solutions. Our mission is to help millions of people live healthier lives by connecting them with the right care, pharmacy benefits, data, and resources. We foster a culture of inclusion, collaboration, and continuous growth, offering talented peers, extensive benefits, and career development opportunities. As a leader in health services, Optum leverages advanced technology to improve health outcomes on a global scale, making a meaningful difference in communities worldwide. About The Role We are seeking a dedicated and customer-focused Support Center Associate to join our team on a remote basis within the United States. This full-time position plays a vital role in advising external clients, ensuring program compliance, and maintaining trust in our services. You will support a variety of products, including electronic payment processing, mobile-expedited payments, and same-day claim payments. The ideal candidate will have a passion for delivering exceptional customer service and be capable of handling high call volumes with professionalism and efficiency. This role offers the flexibility to work from anywhere in the U.S., providing a dynamic environment where your contributions directly impact health outcomes and client satisfaction. Qualifications

• High School Diploma or GED
• Must be 18 years of age or older
• At least 1 year of customer service experience
• Proficient computer skills, including navigating web browsers and learning new software quickly
• Basic experience with Microsoft Office programs such as Excel, Word, and Outlook
• Ability to train during standard business hours (8:00 am - 5:00 pm CST, Monday - Friday) for 3-4 weeks
• Flexibility to work full-time during shifts within our operational hours (7:00 am - 7:00 pm CST), including occasional overtime if necessary

Responsibilities

• Handle a high volume of inbound calls, providing information on health benefit, medical, and worker's compensation products
• Conduct research by making outbound calls to validate provider contact details and resolve issues
• Engage in retention efforts by sharing the benefits of our product lines with clients
• Identify and resolve customer concerns promptly and professionally
• Follow up on customer inquiries to ensure complete resolution
• Research billing and payment issues, providing accurate solutions
• Update and maintain database records accurately and efficiently
• Participate in special projects, including outbound calling campaigns and support for payee portal inquiries
• Support and educate clients on the usage of our digital tools and platforms

Benefits

• Competitive hourly pay ranging from $18 to $32 per hour based on experience and location
• Comprehensive health, dental, and vision insurance options
• Paid training programs to support your success
• Incentive and recognition programs to reward outstanding performance
• Retirement savings plans including 401(k) contributions
• Opportunities for career growth and development within a global organization
• Flexible remote work environment with supportive team culture

Equal Opportunity UnitedHealth Group is an Equal Employment Opportunity employer. We are committed to creating an inclusive environment where all qualified applicants receive consideration for employment without regard to race, national origin, religion, age, gender, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. We value diversity and are dedicated to providing equitable opportunities for all employees. Candidates are required to pass a drug screening prior to employment, and we support a drug-free workplace environment.