Account Specialist

Accounts SpecialistLocation: Remote Compensation: $50,000 – $60,000 annually plus competitive variable. About The Role As a SprintRay Account Specialist, you will serve as a key external-facing partner to our customers, responsible for driving ongoing engagement, retention, and revenue growth across SprintRay’s ecosystem of consumables, accessories, and services. This role blends account management and sales execution, with a strong emphasis on building relationships, identifying workflow expansion opportunities, and translating SprintRay’s internal capabilities into simple, valuable solutions for customers. You will manage a portfolio of existing accounts and inbound leads, guiding providers through their digital dentistry journey while driving recurring revenue and adoption of new products and workflows. You will work cross-functionally with Sales, Marketing, Customer Success (DSS), and Channel partners to deliver a seamless customer experience. Key ResponsibilitiesAccount Management & Customer Growth

• Own and manage a portfolio of existing customers, acting as their primary point of contact for ongoing engagement and growth
• Build strong relationships with dental practices, labs, and key stakeholders to understand their needs and business goals
• Identify and drive workflow expansion opportunities, positioning SprintRay solutions as value-added enhancements
• Guide customers through new product adoption, ensuring successful implementation and ongoing usage

Revenue Generation & Sales Execution

• Drive recurring revenue through consumables, accessories, and service offerings
• Convert inbound web and marketing leads into active customers and repeat buyers
• Deliver virtual presentations and product demonstrations to educate and influence customers
• Consistently meet or exceed monthly and annual revenue targets

Channel & Cross-Functional Collaboration

• Partner with channel partners to co-sell and expand customer accounts
• Enable and coach partners on SprintRay workflows, materials, and services
• Collaborate with internal teams (Marketing, DSS, Equipment Sales, Guru team) to deliver cohesive customer solutions
• Act as the bridge between internal operations and external customer needs, simplifying complex workflows into clear value propositions

Customer Experience & Support

• Proactively address customer questions, objections, and implementation challenges
• Leverage internal support teams to ensure timely resolution of service-related issues
• Maintain high levels of customer satisfaction and retention

Pipeline Management & Reporting

• Maintain accurate records of customer interactions and opportunities in CRM
• Track pipeline activity, forecast revenue, and report on performance metrics
• Provide regular updates to leadership on account activity, trends, and opportunities

Market Engagement

• Participate in regional events, trade shows, and customer meetings as needed
• Stay informed on industry trends, competitive landscape, and emerging technologies

Key Qualifications

• 2+ years of experience in sales, account management, or customer-facing roles
• Proven ability to build relationships and drive revenue within existing accounts
• Strong communication skills with the ability to simplify complex concepts for customers
• Experience working with CRM systems and Microsoft Office (Excel, PowerPoint, Word)
• Highly organized with strong time management and follow-through
• Self-motivated and comfortable working independently in a fast-paced environment
• Collaborative mindset with the ability to work cross-functionally
• Willingness to travel and support events as needed

Preferred Qualifications

• Experience in dental, medical device, or technology-driven industries
• Familiarity with consultative or solution-based selling

About SprintRay SprintRay is rewriting the rules of dentistry with technology that’s smart, fast, and designed to make life easier for dental professionals. Since 2014, we’ve been on a mission to deliver the most advanced 3D printing solutions in the industry—combining hardware, software, and materials into one seamless ecosystem. But what really makes SprintRay different is our people. We’re a bold, global team of innovators, problem-solvers, and doers who thrive on pushing boundaries and challenging the status quo. Every product we create is driven by a simple goal: help dentists spend less time on repetitive tasks and more time changing patients’ lives. Our culture is entrepreneurial, collaborative, and fueled by curiosity. We celebrate diverse perspectives and believe the best ideas can come from anywhere. Whether we’re building next-generation AI tools, designing new materials, or supporting our customers on the front lines, we’re united by the same passion—transforming digital dentistry and having fun while we do it. At SprintRay, the future of dentistry is being printed today. Want to be part of it? Equal Opportunity Employer SprintRay is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. To All Recruitment Agencies: Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly. Accessibility If you need a reasonable accommodation during the application or interview process, please contact us at people.services@sprintray.com.