About Our Client:
The organization operates in the online education sector, specializing in providing intensive, specialized training through virtual bootcamps. It focuses on emerging technologies and skills such as data science, cloud computing, and programming, addressing the need for workforce upskilling in a transforming global economy. The program serves over two million professionals and 2000 corporate clients across 150 countries, offering immersive learning experiences including live virtual classes and collaborative support.
About the Opportunity:
The CUSTOMER SUPPORT ASSOCIATE role supports learner engagement and success by proactively guiding enrolled learners through their educational programs. The position acts as a primary contact to encourage participation, address learner concerns, and ensure timely completion, contributing directly to learner satisfaction and program effectiveness.
Responsibilities:
- Conduct regular outbound communications to welcome learners and remind them of key classes and milestones.
- Engage with inactive or at-risk learners to identify challenges and offer assistance.
- Provide clear and empathetic guidance throughout the learning journey.
- Document learner interactions and updates in the CRM system.
- Coordinate with internal teams to meet learner needs.
- Collect and relay learner feedback to enhance the learning experience.
- Manage learner feedback and testimonials.
Requirements:
- 1–2 years experience in customer support or learner engagement roles.
- Strong verbal and written communication skills with a friendly phone presence.
- Self-motivated with a learner-focused approach and attention to detail.
- Ability to multitask, prioritize, and work independently in a remote environment.
- Experience with CRM tools such as Salesforce or HubSpot is advantageous.
- Availability to work Eastern Standard Time hours, 8 AM to 4 PM.
Pay Range and Compensation Package:
- $45,000 to $50,000 base salary per year.
- Benefits include 401(k), medical, dental, and vision insurance.
Benefits & Perks:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.