Communications Manager (Platform Enablement)

Who We Are

Prowess Consulting is a consulting firm that specializes in helping the largest enterprises in the technology industry define, manage, benchmark, and market their solutions and services. We take great pride in investing the time and effort to gain a deep understanding of our clients’ technologies, their customers, and the stories and strategies they need to tell to be successful in the market. Our team of technology and marketing experts is immersed in the technology trends that affect our clients’ businesses, so we can add value at every stage of engagement to help them succeed.

Who You Are

We are seeking a detail-oriented and technically adept Communications Manager (Platform Enablement) with strong experience with M365 tools, Power Platform, Copilot Studio, SharePoint, and communications within large organizations to lead operational processes for an employee communications and advocacy team. This role requires strong problem-solving skills, the ability to learn quickly, and proficiency with Microsoft tools and vendor platforms. The ideal candidate will create, manage, and improve automated workflows and mission critical SharePoint sites, while ensuring seamless execution and driving operational excellence.

The ideal candidate is:

• A fast learner with a proactive mindset and willingness to experiment
• Highly detail-oriented, process-driven, and able to see the big picture
• Deadline driven, working independently and as part of a cross-functional team
• Able to translate organizational strategy into technical execution
• Equally comfortable collaborating with business leads and technical/development teams

To be considered for this role, you must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Georgia, Illinois, Iowa, Michigan, Minnesota, Mississippi, Missouri, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington.

This is a full-time role that can be worked remotely, however, collaboration with teammates centered in the Pacific time zone will be essential. No third-party agencies, please.

Role and Responsibilities

• Automation and AI for the employee communications organization
• Design, build, optimize, and provide ongoing maintenance for Power Apps/Power Automate forms and flows
• Research, experiment, and build Copilot agents using Copilot Studio, publish and share agents to Teams and M365 Copilot
• Maintain and update automation documentation, knowledge base materials, and process guides.
• Maintain custom Power Platform environments, including all permissions and compliance management
• Troubleshoot technical issues across platforms and escalate bugs as needed.
• SharePoint operations
• Act as site collection administrator for the company’s SharePoint home/hub site, and multiple connected sites
• Manage site updates, information architecture, permissions and groups, lists and libraries, and Viva Connections publishing
• Triage and resolve site related bugs, escalating to IT when necessary
• Act as key technical contact for site operations and compliance processes
• Triage and respond to site feedback from global employees
• Own site analytics and associated reports
• Keep team apprised of platform and feature changes and upcoming releases
• Manage relationships between business, product, and IT teams
• Other
• Serve as primary technical point of contact for employee communications organization, helping to troubleshoot and resolve issues as needed
• Manage Teams and Entra groups, and service accounts as needed
• Act as technical “sounding board” and provide consultation for occasional projects outside of regular scope of work

Qualifications

• Proven track record of operational excellence in a fast-paced environment
• Strong technical aptitude with experience in enterprise platforms: Power Automate and Power Apps (including Power FX), Microsoft 365 (especially SharePoint), and Copilot Studio. Experience connecting agents is required; experience building agents is a plus.
• Ability to learn new tools and processes, including AI, quickly and apply them effectively
• Exceptional attention to detail and organizational skills
• Ability to work autonomously with confidence and raise questions as needed
• Experience in program management or communications operations preferred
• Familiarity with Entra ID group management is a plus.
• Excellent communication skills.

Additional Details

• The pay range offered for this position is $75,000 – 90,000 per year, depending on experience and geographic location.

Prowess Consulting is an equal-opportunity employer, and diversity is a core value for us. We are a Minority/Women-owned Business Enterprise (WMBE) in Washington, and we committed to diversity, equity, and inclusion. At Prowess Consulting, we are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. We provide a well-rounded benefits package including health insurance, flexible spending account, life and disability insurance, paid time off, and retirement plan investing. For more information, please visit www.prowessconsulting.com