Relationship Manager

ABOUT OUR CLIENT:

Our client's philosophy is based on the research of Eugene Fama, Nobel Prize Laureate in the Economic Sciences and the father of "Modern Portfolio Theory". They believe in the efficiency of financial markets. For that reason, they offer LOW-COST, globally diversified investments. They'll guide you into one of their risk-based model portfolios or a personalized allocation of clients choosing. They encourage and cultivate discipline and will help you focus on achieving long-term investment goals.

WHO YOU ARE:

A highly organized and service orientated retirement relationship manager who takes pride in building strong relationships. Must be comfortable presenting to large groups to help clients understand various retirement plans. Motivated in a high-volume department, and able to promptly address client questions and concerns within a 24-hour turnaround.

WHAT YOU WILL DO:

The Relationship Manager is responsible for building and sustaining strong connections with Plan Sponsors and Participants. They offer tailored guidance on plan design, investment choices, participant education, and overall plan administration, ensuring regulatory compliance while striving to optimize clients' retirement savings. Serving as the primary Plan Contact, they address all Plan related needs for their assigned clients.

Key Accountabilities:

• Taking ownership for the on-going retention and success of a book of clients
• The EXTERNAL focus of this position is ensuring a positive, service-oriented experience
• The INTERNAL focus of this position is ensuring asset retention and growth
• Working between the internal "Compliance Team" and the "Implementation Team" to meet client expectations
• Assist with day-to-day questions (responding to calls/emails) that require Investment discussions or problem escalation
• Weekly meeting with Consulting Director on Client
• Provide Investment Advisory support to Participants and Plan Sponsors
• Delivery of Annual Cycle communications (Fiduciary File/Projections, Annual Compliance Testing, and Form 5500).
• Communicates with Clients and internal Plan Administrator Consultants on Plan objectives, involved with escalated issues and assisting with solutions
• Set timeline for delivering solutions/results to Clients
• Ensuring projects are completed and communicated to clients timely
• Providing virtual and/or onsite employee education meetings/seminars
• Schedule / Build / Lead Globally available webinars for Participants AND Plan Sponsors
• Run Targeted SmartPlan Email Campaigns to drive deferral/participation growth/rollovers
• Provide benchmarking/proposal generation support to sales (ONLY AS NEEDED)

WHAT YOU NEED:

• Bachelor's degree, preferred.
• 5 years of experience with qualified retirement plan management
• FINRA Series 65 or 7,66 license
• Excellent verbal and communication skills required
• Excellent Organization skills and attention-to-detail
• Ability to resolve issues for Retirement Services clients (manages approx. 175 clients)
• Service-oriented
• Must have the ability to travel to client locations – approx. 5-10 trips a year

ADDITIONAL INFORMATION:

• Direct hire, with benefits
• Compensation: $90-$110k / year
• 100% Remote, but must be able to travel to present to clients 5-10 times / year