Manager, Customer Operations

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced CustomerOperations Manager to support our fast-growing Voicedivision within the Mid-Atlantic region. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. WHAT YOU WILL BE DOING:

• Lead and develop team members across multiple locations.
• Drive continuous improvements and process optimization.
• Manage KPIs and operational reporting.
• Oversee daily operations to ensure efficiency and effectiveness.
• Collaborate cross-functionally (Sales, Service, Finance).
• Oversee the efficient use of resources.
• Identify opportunities, enhance customer service, improve and maintain processes.
• Collaborate with other Operations Managers.
• Perform other duties as assigned.

WHAT YOU WILL BRING TO THE TEAM:

• 5+ years of proven leadership in operational and project management.
• Business Degree preferred but not required.
• Telecommunications or related industry background, preferred.
• Technical or software skills in Ormandy and Tableau preferred.
• Excellent communication, presentation, and teamwork skills.
• High level of organization and attention to detail.
• Flexible with work direction.
• Excellent change management skills.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: The physical environment requires some indoor and outdoor work. Indoor work requires long hours of sitting, standing, or walking. Outdoor conditions can vary (e.g., heat/cold, wet/humid, and dry/arid conditions), and working conditions are typical of a construction environment. TRAVEL REQUIREMENTS: This is a remote position, but the individual must be willing to travel as needed to support the company initiatives, customer needs, and the Mid-Atlantic Operations team. An individual who resides in Maryland or Virginia is preferred.DIRECT REPORTS: Yes, will have direct reports. Who We Are Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. What We Believe We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”