Remote Customer Service Fraud Detection _ 3.2.25

This is a remote position. This is a remote position for USA based agents Only! What to Expect: On a daily basis, for the Fraud Detection Program, Agents will perform services related to customer policies and procedures.

• Respond to customer inquiries in the areas of fraud prevention, detection, and resolution. This may include emergency card replacement, emergency cash replacement, blocking lost or stolen cards, telephone-based activation, and the

opportunity to offer value-added services to cardholders.

• Provide cross-referral services with fraud management, outbound notifications

detailing card stoppages, and evaluating transactions and spending history to assess the likelihood of fraud.

• 5 hours required on Mondays and/or Fridays

Responsibilities include the following: Outbound Calls: You will make outbound calls to health plan members to schedule In-Home Health Evaluations. Scheduling: You will arrange and coordinate the scheduling of the evaluations. Member Communication: You will answer member questions and provide support System Requirements Equipment Must Meet Platform Standards: PLEASE NOTE: AGENTS MUST BE ON WEBCAM DURING CLASS. 16 GB RAM or greater. Dual monitors are required. Webcam required A hardwired Ethernet connection is required. CPU Speed: Inter® Core i5 processor (6th generation or above) with 4 cores, 2.4 GHz or higher. An Apple or Android cell phone is required for secondary code verification. YubiKey provided by the Client. Thinscale Program: MUST maintain the most recent version of Windows 11 (fully patched with no pending updates)