Customer Service Representative

Customer Service Representative (Remote) Must be located in NJ, PA, OR DEPay: $16.00/hr (

Location: 100% Remote (Must work Eastern Time hours)

Schedule: Monday–Friday 10:00 AM–7:00 PM ET; Saturday 10:00 AM–2:00 PM ET (OT offered & common)

Training: 3-day paid training

Duration: Seasonal project expected 2-3 months

Hiring Goal: 4–6 Representatives

Equipment: Must use own equipment (see requirements below)

About the Project

This annual Shareholder Communications project supports high-volume outreach to shareholders regarding time-sensitive account notifications. Representatives will handle outbound calls, verify sensitive information, and ensure all communication meets strict confidentiality and compliance standards. This is a fast-paced, metric-driven role requiring accuracy, professionalism, and a strong customer service mindset.

Responsibilities

• Make high-volume outbound calls to shareholders regarding account updates, notifications, or required action items.
• Follow scripted and semi-scripted call flows to ensure accuracy and compliance.
• Perform identity verification steps before discussing any shareholder information.
• Handle and protect sensitive PII and financial data with strict confidentiality.
• Document all call outcomes, notes, and status updates in internal systems/CRM.
• Escalate complex questions, concerns, or trends to project leads or supervisors.
• Meet daily/weekly productivity targets including call volume, contact rate, quality standards, and compliance metrics.
• Participate in virtual training sessions and ongoing coaching.
• Maintain a professional and courteous communication style in every interaction.

Qualifications

• 1+ year of call center, customer service, or customer-facing experience preferred.
• Ability to manage confidential financial and shareholder information with discretion.
• Strong verbal communication skills and confident phone presence.
• Excellent attention to detail and reliable documentation habits.
• Comfortable working in a fast-paced, metrics-driven environment.
• Ability to commit to the full-time schedule including potential evening/weekend OT.
• Must work Eastern Time hours.
• Self-motivated, dependable, and comfortable working independently from home.

Equipment Requirements (Mandatory)

Candidates must have their own equipment:

• Windows 10 or higher (no S Mode)
• Minimum 8GB RAM
• Reliable high-speed Wi-Fi
• Chromebook, Linux, and Mac systems are NOT compatible
• Quiet, professional work-from-home environment

Additional Notes

• Candidates must be aware that start dates immediately following training may experience a brief delay depending on project timing.
• This project occurs during the client’s peak busy season, trained candidates will receive first priority for future campaigns.
• Seasonal assignment expected to run 2-3 months

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance