Resolution Coordinator I - REMOTE

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Ryder. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . SummaryJob Description : The Resolution Coordinator facilitates customer damage claims and acts as a liason between Ryder Last Mile’s sub-contracted Service Partners and all parties to ensure claims are resolved timely and efficiently. Responsibilities

• Receive and process new property claims, ensuring all necessary documentation is collected and entered into claim management systems and that responsible parties are notified.
• Act as the primary point of contact for claimants, clients, Site Managers, Service Partners, and Third Party Adjusters—keeping everyone informed throughout the claims process.
• Ensure claims are resolved in a timely and fair manner, often negotiating with involved parties to reach agreement.

Additional Responsibilities

• Performs other duties as assigned.

EDUCATION

• H.S. diploma/GED
• Associate's degree, preferred.
• Bachelor's degree, preferred.

Experience

• 3 years or more Related experience, Required
• 2 years or more Property claims experience Preferred

Skills

• Commitment to customer service
• Strong verbal and written communication skills
• Excellent communication and negotiation skills
• Performs work independently with minimal supervision and as a member of a team
• Demonstrates time management and priority setting skills with excellent follow-up practices
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Attention to detail and ability to manage documentation
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Demonstrates analytical skills to assist with problem solving and creating solutions

KNOWLEDGE

• Knowledge of MS Excel Intermediate Required

Job Category: Accounting Compensation Information The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type Salaried Minimum Pay Range $50,000.00 Maximum Pay Range $60,000.00 Benefits InformationFor all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. For more information about benefits, click here (https://ryder.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=4022345&hashed=256118533) to download the comprehensive benefits summary. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice For Applicants Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754. Current Employees If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . #wd If you have questions about this posting, please contact support@lensa.com