Healthcare Customer Service Representative (Remote)

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for TEKsystems. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Customer Care & Insurance Support Specialist Location: REMOTE - Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and West Virginia Experience Level: Entry Level Are you passionate about helping people and making a difference every day? Join our team as a Customer Care & Insurance Support Specialist, where you’ll play a vital role in ensuring patients receive the care and support they need. This is more than just answering calls—it’s about creating positive experiences and guiding customers through important healthcare processes. What You’ll Do

• Be the friendly voice and helpful resource for customers by answering calls and emails promptly.
• Provide clear, accurate information about products, services, and general inquiries.
• Process orders and route calls to the right team members, ensuring smooth and efficient service.
• Review and verify documentation for accuracy and compliance.
• Complete insurance verification to confirm patient eligibility, coverage, and benefits.
• Obtain pre-authorizations and submit physician orders to insurance carriers when needed.
• Navigate multiple EMR systems to update and maintain accurate records.
• Communicate trends and insights to Customer Service and Management to improve processes.
• Contact patients when documentation needs updates, offering solutions to keep things moving.

What Makes You a Great Fit

• Must Have:
• 1+ year of healthcare call center experience
• Proficiency with Microsoft Office

Why You’ll Love Working Here

• Impact: Help patients access the care they need by guiding them through insurance and documentation processes.
• Growth: Learn valuable skills in healthcare, insurance, and customer service.
• Team Culture: Join a supportive, collaborative environment where your contributions matter.

Ready to make a difference? Apply today and start your journey with us! Job Type & Location This is a Contract to Hire position based out of San Antonio, TX. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you have questions about this posting, please contact support@lensa.com