Business Process Improvement Analyst (Remote)

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Mini Med. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. We anticipate the application window for this opening will close on - 13 Apr 2026 At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. About The Role As a Business Process Improvement Analyst, you are a key individual contributor responsible for planning, executing, testing, and implementing process improvement initiatives across the organization. You will facilitate alignment meetings to drive project success from design to implementation, leveraging new tools and technology to increase automation in workflows and support departmental and organizational objectives. In your role, you will support the overall Process Quality activities to include CAPA and audit responsibilities. Your advanced knowledge and expertise with innovative applications enables you to deliver insights and actionable recommendations for process and error monitoring activities. As a subject matter expert for critical business requirements and process quality guidelines, you ensure proper registration of product complaints from internal diabetes employees. Your contributions help MiniMed achieve greater efficiency, quality, and value for our global stakeholders. Responsibilities may include the following and other duties may be assigned.

• Develop, maintain, and optimize documentation, diagrams, and process maps for business workflows.
• Gather business requirements and support system/process deployments, ensuring compliance and optimization.
• Facilitate and report on process improvement projects to ensure timely progress and alignment with goals.
• Analyze data and process errors, provide recommendations, and monitor performance to drive improvements.
• Support system administration, quality control, and training material updates for department platforms.
• Assist with SharePoint or web content development for process documentation and training.
• Participate in audits, CAPA, and QMS activities to ensure regulatory and quality compliance.
• Partner with stakeholders (e.g., Technical Support, IT, vendors) to resolve issues and implement system changes.
• Develop and manage reporting and dashboards to track progress and promote automation.
• Provide guidance and support to teams, acting as a subject matter expert and assisting in leadership absence.
• Foster internal and external customer relationships and deliver effective communication and solutions.
• Remain flexible and participate in ongoing learning, special projects, and other duties as assigned.
• Perform quality document control checks and conduct periodic reviews of process documentation and workflows for consistency and compliance.
• Manage intake and form submission processes to ensure timely operational response.
• Utilize critical thinking to clarify information, resolve inquiries, and recommend timely solutions.
• Maintain appropriate service levels for assigned responsibilities and project tasks.
• Partner with key stakeholders (e.g., Technical Support, IT, vendors) for system design changes and resolve complex customer issues.
• Demonstrate subject matter expertise (SME) and competency of departmental processes and procedures.
• Provide leadership during BUAT sessions for quality assurance and production checkout requirements.
• Manage JIRA submissions from development to deployment with cross-functional support.
• Communicate deep dive research findings and provide support overviews for escalated or unique situations.
• Participate in ongoing learning and execute special projects or other duties as assigned to meet evolving business needs.

Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.

• Bachelor's degree in Business, Engineering, Operations Management, or a related field and 2+ years of experience in business process improvement, operations analysis, or a similar role.OR
• Advanced Degree and in Business, Engineering, Operations Management, or a related field and 0+ years of experience in business process improvement, operations analysis, or a similar role.

Nice to Have

• 3+ years of experience in Technical Support executing troubleshooting documentation requirements.
• 2+ years of diabetes experience
• 1+ year leading projects
• Experience in the medical device, healthcare, or regulated industry.
• Extensive knowledge of MiniMed products and therapies
• Strong analytical and problem-solving skills, with the ability to interpret complex data and recommend actionable improvements.
• Excellent communication skills, both verbal and written, able to convey technical information and present findings to diverse audiences.
• Outstanding organizational skills with attention to detail; able to manage competing priorities and produce accurate work.
• Proven ability to take initiative, execute projects efficiently and on time, and identify program or system deficiencies to create improvement plans.
• Experience with process mapping and documentation tools.
• Strong knowledge of Lean, Six Sigma, or other process improvement methodologies (Green Belt/Black Belt certification preferred).
• Experience with process automation optimization, including identification, implementation, and continuous improvement of automated solutions.
• Proficient in Microsoft Office Suite (Excel, Visio, PowerPoint) and comfortable learning new technologies/solutions.
• Strong skills in reporting and dashboard management, using tools such as Power BI, Tableau, or similar platforms to visualize data and track key performance indicators.
• Ability to work independently and collaboratively in a team environment to meet project goals and deadlines.
• Flexibility with work schedule to meet business needs, including varying days and hours.

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & CompensationMiniMed offers a competitive salary and flexible benefits package At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. Salary ranges for U.S (excl. PR) locations (USD):$70,400 - $105,600 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). At MiniMed, we are committed to supporting the well-being and financial security of our employees. Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account. In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program. Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements. Please note that "regular employees" refers to those who are not temporary staff, such as interns, and some benefits may not apply to employees in Puerto Rico. For further details about our comprehensive benefits, we encourage you to visit the link below. MiniMed Benefits (http://myminimedbenefits.com) Overview About MiniMed MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey - when and how they need it. For more than 40 years, we've been committed to redefining what's possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it's needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes. Learn more about our business, and our mission here (https://www.minimed.com/en-us/about-us/) . It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for MiniMed in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here (http://www.minimed.com/en-us/la-county-legal-notice) a list of all material job duties of the specific job position which MiniMed reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. MiniMed will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you have questions about this posting, please contact support@lensa.com