Associate Director, Identity Enablement Leader (Remote)

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for RTX. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Date Posted 2025-12-04 Country United States of America Location: UT91: OH-Corp-Remote Remote Location, Remote City, OH, 43201 USA Position Role Type Remote U.S. Citizen, U.S. Person, Or Immigration Status Requirements U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance None/Not Required RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The following position is to join our RTX Enterprise Services team: Role Overview RTX Digital Identity is standing up a new Identity Enablement function to serve as the customer-facing arm of our identity products and services. This team will streamline and consumerize how our Business Units (BUs) engage with Identity solutions—transforming today’s fragmented, multi-team experience into a unified, strategic partnership. The Associate Director, Identity Enablement will build and lead this new organization from the ground up. This leader will develop, grow, and oversee BU-aligned “pods” composed of business analysts and customer-facing identity specialists who guide stakeholders through requirements gathering, integration planning, delivery orchestration, and ongoing engagement. They’ll serve as the connective tissue between the BUs and our technical/product teams, ensuring every identity solution delivered is cohesive, scalable, and aligned with RTX Digital Identity’s strategic roadmap. This is a highly visible, high-impact role for a strategic leader who thrives in ambiguity, excels at relationship-building, and can design and operationalize a modern customer-enablement function. What You Will Do Team Leadership & Vision:

• Build, lead, and mature the newly formed Identity Enablement function, establishing the strategy, operating model, processes, and KPIs.
• Lead, mentor, and develop a team of business analysts and BU-facing identity specialists organized in BU-specific pods.
• Create a culture of partnership, accountability, transparency, and continuous improvement.
• Serve as a visible, trusted advisor to BU technology and business leadership.

BU-Facing Engagement & Relationship Management

• Establish deep, ongoing relationships with BU application teams, engineering teams, and business partners to ensure seamless engagement with RTX identity services.
• Act as the front door for Digital Identity, simplifying engagement and reducing friction across the onboarding and integration lifecycle.
• Understand BU mission, roadmaps, priorities, regulatory needs, and application portfolios to proactively anticipate identity requirements.
• Own and lead BU-facing cadences, including quarterly business reviews, roadmap sessions, and intake discussions.

Requirements & Delivery Orchestration

• Oversee all requirements-gathering activities across identity integrations, acting as the end-to-end quarterback from intake through delivery.
• Partner with product, engineering, architecture, and governance teams to ensure requirements are accurate, documented, prioritized, and actionable.
• Translate BU needs into structured artifacts including epics, user stories, and acceptance criteria for development teams.
• Drive cross-functional alignment to ensure solutions delivered are cohesive, secure, scalable, and aligned with RTX Identity service patterns.
• Monitor execution across development and testing phases, remove roadblocks, and ensure timelines and quality expectations are met.

Customer Enablement & Experience

• Define and continuously refine the “customer journey” for identity integrations, from initial inquiry to production go-live.
• Develop and maintain standardized artifacts for BUs including integration guides, capability catalogs, roadmaps, FAQs, service playbooks, and executive-ready briefings.
• Build a repeatable onboarding model that reduces time-to-value and ensures consistent delivery across all BUs.
• Identify pain points in the engagement process and drive simplification and process improvement initiatives.

Strategy, Planning & Cross-Functional Alignment

• Partner with the Digital Identity leadership team on strategic planning, roadmap definition, and enterprise-wide alignment.
• Serve as a key voice in defining the future-state operating model for how RTX consumes identity capabilities (CIAM, MFA, SSO, IGA, directories, secrets management, etc.).
• Provide BU insights to influence product strategy, investment decisions, and prioritization.
• Track and report on key metrics including demand forecasting, BU sentiment, delivery throughput, and adoption trends.

Change Leadership & Communication

• Drive organizational awareness and adoption of identity services through effective communication and stakeholder engagement.
• Create clear, compelling storytelling materials for executive audiences (CTO, CIO, BU CIOs).
• Lead change-management efforts for new identity capabilities, standards, and governance.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and a minimum 12 years of experience, or an Advanced Degree and a minimum 10 years experience.
• 10+ years progressive experience in Identity & Access Management, enterprise technology, product management, business analysis, or customer success/enablement leadership.
• 5+ years experience leading teams in customer-facing, consultative, or delivery orchestration roles.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer

• Strong people leadership skills with demonstrated success in coaching, mentoring, and building high-performing teams.
• Exceptional communication, storytelling, and relationship-building abilities.
• Comfort operating in ambiguity and building structure in evolving spaces.
• Experience working with large, distributed enterprises; ability to navigate matrixed environments.
• Prior experience standing up a new function or transforming an existing process/org.
• Strong understanding of modern identity architecture and capabilities (SSO, MFA, CIAM, IGA, directories, secrets/credential management).
• Familiarity with ServiceNow, Jira, portfolio management tools, and agile delivery practices.
• Experience with executive-level stakeholder management.
• Ability to translate technical concepts into business value and outcomes.

What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. Learn More & Apply Now!Work Location: Remote Please consider the following role type definition as you apply for this role: Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 147,000 USD - 295,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy And Terms Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. If you have questions about this posting, please contact support@lensa.com