Tech Customer Service Specialist (Phone Support)

About Us

JustAnswer is a San Francisco–based company founded in 2003 with a simple mission: we help people. We connect customers around the world with verified and vetted Experts who provide reliable answers—anytime, on any budget. With 12,000+ doctors, lawyers, tech support professionals, vets, mechanics, and more, we’ve answered over 25 million questions for 22 million customers in 196 countries.

About the Role

JustAnswer is looking for tech-savvy customer service specialists to provide phone-based support for our global customer base. You’ll help people with billing, logins, account access, and everyday tech issues—delivering clear solutions and great experiences with every call.

Most requests are for phone consultations. Calls are handled securely through our platform (your personal number is never shared), and typically last 7–15 minutes. You’ll initiate calls at a time that works for you, giving you the flexibility to set your own schedule while working remotely.

What You’ll Bring

• Customer Service Experience: At least 1 year in a tech-based phone support role or call center.
• Tech-Savvy Mindset: Comfort with troubleshooting common login, billing, and account issues.
• Remote Readiness: Prior remote support experience is a plus.
• Communication Skills: Clear, professional, and empathetic phone communication.
• Reliability: Strong attention to detail, dependable internet connection, and ability to work independently.
• Service Orientation: A genuine passion for helping people and creating positive experiences.Why Join Us?

• Be part of a global platform helping millions of people every year.
• Flexibility to set your own schedule and work from anywhere.
• Join a community of passionate Experts making a real difference.