NATIONAL IT SERVICE DESK COORDINATOR-1

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Mitchell Martin, Inc., is seeking the following. Apply via Dice today! Title: NATIONAL IT SERVICE DESK COORDINATOR-1 Location: Remote Employment Type: Contract Compensation Pay Range:$21.00-$24.00 Per Hr Description We are looking for an IT Service Desk Coordinator to provide remote support for software and technical issues. This contract position requires excellent communication skills and the ability to resolve problems efficiently. Familiarity with general technology tools is essential. Key Responsibilities Answer support calls and respond to emails with effective communication. Log support requests accurately in the ticketing system. Provide initial support and escalate cases as necessary. Troubleshoot and resolve hardware issues. Monitor service queues to ensure timely resolution. Qualifications Ability to troubleshoot and solve problems using available tools. Experience multitasking in a fast-paced environment. Knowledge of general operating systems and office software. Superb customer service and communication skills. An Associate's degree or two years of service desk experience. Core Technologies Operating Systems | Office Software | Ticketing Systems Contact Authorization By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here Onboarding Expectations Learn more about our Onboarding Process here EEO Statement Learn more about our EEO policy here