Program Specialist

Description Index Analytics, LLC, is a rapidly growing Baltimore-based small business providing health related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff’s experience through career development and educational opportunities. Index Analytics is seeking a dedicated Project Specialist to join our remote team in support of Government contracts, with a primary focus on the technical support. This role is ideal for someone who thrives at multi-tasking and is passionate about delivering exceptional technical assistance to a portfolio of organizations. As the first line of contact for users and stakeholders, you will provide support across multiple channels, ensuring timely and professional resolution of inquiries and issues. Stakeholders include nonprofit organizations, hospitals, and national health care organizations. Responsibilities

• Serve as the primary point of contact for organizations throughout the 4 phases of the application process, as well as ongoing program administration.
• Prepare draft responses to questions based on existing resources and in collaboration with project leadership.
• Facilitate meetings and technical assistance conference calls between project team and stakeholder meetings (e.g. develop agenda, host, and lead discussion)
• Validate information submitted by entities as part of their application.
• After reviewing the applications, generate and send validation findings email to entities after review by project leadership, if needed.
• Provide project leadership with updates prior to scheduled meetings and update relevant documents and systems.
• Update the Salesforce CRM at least twice weekly for their entities.

QualificationsRequired:

• US citizen or Authorized to Work and lived in the US for 3 of the last 5 years. Must be able to obtain a U.S. Federal government client badge and pass a government Public Trust.
• Bachelor’s degree
• 2 or more years of post-collegiate work experience
• Proficiency in MS Office suites including Word, Excel and PowerPoint
• Must be highly organized
• Strong verbal and written communication skills
• Ability to work independently and in a team environment
• Ability and confidence to learn new skills and acquire content knowledge quickly and independently

Preferred RequiredPreferred but not required:

• Bachelors in a health or public policy related field
• Experience as a Salesforce CRM or other CRM user
• One or more of the following skills and/or experience

• Project coordination and general administrative support (e.g., Meeting Notes and Action Items)
• Basic qualitative research: gray literature / environmental scanning and abstracting
• Marketing communications, editing, graphic design
• Basic or advanced knowledge of health care policy and experience in regulatory analysis
• Experience working with medical claims data

Attention Candidates We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal ( If you are selected for an interview, please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools, including but not limited to AI-generated responses, real-time transcription, or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration.The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities. Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.