Order Operations Associate

Order Operations Associate, RemoteAbout the Company

We are partnering with our client, a technology company headquartered in New York, to hire an Order Operations Associate. The company is a direct-to-consumer e-commerce brand focused on redefining online customer engagement. It is currently in a high-growth phase, expanding its global presence and enhancing its approach to customer experience.

You will excel in this position if you are highly organized, proactive, and energized by the pace of a growing startup. You’ll thrive here if you enjoy owning end-to-end operational workflows, solving problems before they escalate, and keeping multiple moving parts aligned across customers, internal teams, and external partners.About the Role

In this role you will support post-purchase operations, ensuring a smooth journey for customers from payment through delivery and installation of the system. You will manage order flows, coordinate with third parties, track escalations, and help improve automation and reporting processes. This is a hands-on position within a fast-moving startup, ideal for someone who has experience in operations, customer experience, or logistics in e-commerce or tech-enabled physical products.

You will report to the Senior Operations Manager and work closely with cross-functional teams.

Responsibilities:

· Track and manage customer orders from payment through delivery and installation, ensuring smooth order fulfillment.

· Monitor survey submissions, follow up on missing information, and resolve blockers that impact delivery.

· Support automation initiatives by helping define triggers, workflows, and communication logic in CRM and related tools.

· Escalate and route operational issues across customer experience, logistics, and external partners when intervention is needed.

· Maintain documentation, SOPs, and issue libraries to ensure consistency and accuracy in processes.

· Identify recurring operational challenges and propose improvements to streamline workflows.

· Contribute to reporting by highlighting friction points and supporting dashboard updates.

Requirements:

· MUST: 1–3 years of experience in operations, customer experience, logistics, or order management.

· MUST: Hands-on experience with CRMs (e.g., Salesforce) and communication platforms (e.g., Slack, Intercom).

· MUST: Proven ability to work in startup or fast-paced environments with minimal supervision.

· MUST: Experience with automation tools or dashboards (e.g., Tableau, Salesforce reporting) is a plus.

· Strong attention to detail and accuracy in order tracking and escalation management.

· Ability to identify root causes and suggest improvements to processes and workflows.

· Excellent written communication skills, especially in asynchronous environments.

· Background in e-commerce with physical products or hardware requiring installation is highly desirable.