Community Program Manager, gt.school (Remote) - $100,000/year USD

Community is not an add-on at GT School. It is the foundation of our growth model. Our parent network represents our strongest competitive moat. When families experience genuine connection, recognition, and ownership, they remain enrolled longer, generate referrals more consistently, and champion the school more effectively. We seek a proactive systems thinker capable of converting a group of enrolled families into a thriving, self-reinforcing community. In this position, you will build the frameworks that elevate parents from transactional customers to committed stakeholders. You will establish the structures, touchpoints, and continuous feedback mechanisms that fuel retention and word-of-mouth growth. Your focus will not be superficial interaction. You will engineer a sense of true belonging. If you think in compounding loops, track emotional signals, and understand that community should be a direct driver of growth, this role offers control over one of the institution's most strategic resources. What You Will Be Doing

• Building engagement frameworks that shift parents from passive spectators to active participants
• Spotting highly satisfied families and training them to serve as structured ambassadors for referrals
• Tracking community vitality on a daily basis and proactively addressing families at risk of disengagement
• Converting parent feedback into concise weekly strategic reports that shape leadership choices
• Linking academic achievements with purposeful community "touchpoints" that amplify perceived value
• Addressing parent inquiries with precision, compassion, and urgency across all digital platforms
• Developing and curating clear, effective parent-facing guides and informational materials

What You Won’t Be Doing

• Focusing on passive social media activity or pursuing superficial engagement numbers
• Sending one-directional announcements that lack meaningful interaction
• Functioning as a reactive support desk or ticket resolution agent
• Depending on scripted replies or pre-written response templates
• Resolving technical issues or serving as platform troubleshooting support

Community Program Manager Key Responsibilities Design and execute a parent community framework that produces quantifiable improvements in retention, advocacy, and organic enrollment expansion. Basic Requirements

• Demonstrated track record designing and leading community, customer success, or stakeholder engagement programs
• Solid program management capabilities with experience delivering complete initiatives from concept to execution
• Proven skill in resolving sensitive parent situations while gathering useful insights
• Comfort with data and experience leveraging CRM systems and engagement analytics to measure outcomes
• Outstanding written communication ability with a natural, compelling, approachable tone
• Minimum of 1 year managing digital outreach channels including email, chat, or support platforms
• Established ability to juggle multiple simultaneous responsibilities using organized tracking methods
• Confident operating remotely and coordinating through asynchronous communication

Nice-to-have Requirements

• Track record developing community or customer advocacy initiatives in fast-scaling startups
• Prior experience in education settings or private school operations
• Proficiency with digital community tools such as Slack, WhatsApp Business, Circle, or comparable platforms

About Gt.school GT School is revolutionizing education with AI, expert coaching, and 50+ years of learning science. They blend cutting-edge tech with data-driven insights to unlock every student's full potential. They're on a mission to disrupt the broken education system and unleash the true potential of gifted minds. Forget the one-size-fits-all approach that leaves brilliant students bored and disengaged. This school has tossed the rulebook and created a modern learning environment powered by AI and guided by dedicated mentors. Their personalized approach accelerates learning - 2-6 times faster than traditional classrooms. GT School students explore their passions, develop critical thinking skills, and learn to innovate. Because that's where genius lies.GT School is where gifted minds turn potential into power. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5748-US-Phoenix-CommunityProgr