Customer Relationship Management Lead

Role: CRM LeadLocation: San Jose, CA (Remote)Type: Long term contractExp: 15+ YearsRate: $65/hrRequired Skills

• 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).

• Solid understanding of customer service operations and CRM/contact center best practices.

• Strong communication, stakeholder management, and onsite leadership skills.

• Ability to create detailed functional and technical documentation.

• Experience managing projects in cross-functional enterprise environments

Preferred Skills:

• Oracle certifications (e.g., Oracle B2B Service Certified).

• Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.

• Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).

• Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).