Careerscape is recruiting on behalf of our client for an entry-level, Remote Employee Support Specialist to join their growing People team. This is a great opportunity for someone early in their career who wants to build a foundation in HR operations, employee relations, and workplace support while working with a collaborative, fully distributed team.
Day to day, you will be the friendly first point of contact for employees who have questions about benefits, payroll, policies, or general workplace concerns, so a genuine desire to help people and a knack for staying organized will serve you well. This role suits someone who is patient, detail-oriented, and comfortable juggling multiple inquiries at once through email, chat, and phone, all while maintaining confidentiality and a calm, professional tone.
COMPENSATION
The salary range for this role is $58,000 - $85,000 per year, based on experience and qualifications.
Additional compensation and benefits details will be shared during the hiring process.
Responsibilities
- Respond to employee inquiries regarding benefits, payroll, and company policies via email, chat, and phone
- Maintain accurate employee records in the HRIS system
- Assist with new hire onboarding paperwork and orientation scheduling
- Track and route employee support tickets to the appropriate internal teams
- Help coordinate open enrollment and benefits communication
- Document recurring employee questions and suggest updates to FAQs and resources
- Support offboarding processes including exit paperwork and final documentation
- Escalate sensitive employee relations issues to senior HR staff as needed
- Assist with compliance recordkeeping and audit preparation
- Contribute to process improvement initiatives for the employee support function
Requirements
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Strong written and verbal communication skills
- Ability to handle confidential information with discretion
- Comfortable using email, chat platforms, and video conferencing tools
- Basic proficiency with Microsoft Office or Google Workspace
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks and priorities in a remote setting
- Customer service or administrative experience is a plus
- Reliable internet connection and a quiet home workspace
Benefits
- Medical, dental, and vision insurance
- 401k plan with company match
- Paid time off and paid holidays
- Fully remote position with flexible scheduling
- Home office stipend for remote equipment
- Paid training and onboarding program
- Career growth and internal promotion opportunities
- Employee assistance program
- Collaborative and supportive virtual team culture
ABOUT CAREERSCAPE
Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.
APPLICATION NOTICE
Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.
Careerscape may also contact you regarding future opportunities that align with your qualifications.
EQUAL OPPORTUNITY STATEMENT
Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.
FOR EMPLOYERS
Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.
