Remote Employee Support Specialist

Careerscape is recruiting on behalf of our client for an entry-level, fully remote Employee Support Specialist to join their growing People Operations team. This is a great opportunity for someone early in their career who enjoys helping people, solving problems, and keeping HR processes running smoothly, all from a home office anywhere in the U.S.

Day to day, you will field questions from employees about pay, benefits, policies, and HR systems, and you will feel most at home if you are organized, empathetic, and comfortable juggling a steady stream of tickets, calls, and chats. Our client values clear communicators who can stay calm under pressure, follow processes carefully, and know when to escalate a tricky issue. No prior HR experience is required, just a genuine desire to support people and learn the ropes in a collaborative, remote-first environment.

COMPENSATION

The salary range for this role is $58,000 - $85,000 per year, based on experience and qualifications.

Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

• Respond to employee questions via phone, email, and chat regarding pay, benefits, and policies
• Maintain accurate employee records within the HRIS platform
• Triage and route complex inquiries to the appropriate HR or payroll specialist
• Assist new hires with onboarding paperwork and system setup
• Document support tickets and track resolution status through to closure
• Help maintain and update internal knowledge base articles and FAQs
• Support open enrollment and other benefits-related communication campaigns
• Monitor shared inboxes and support queues to ensure timely responses
• Assist with routine HR compliance tasks such as document collection and verification
• Identify recurring issues and suggest process improvements to the HR team

Requirements

• High school diploma or equivalent required, some college coursework preferred
• Strong written and verbal communication skills
• Comfortable learning new software systems and HRIS platforms
• Basic proficiency with Microsoft Office or Google Workspace
• Ability to handle sensitive employee information with discretion
• Strong organizational skills and attention to detail
• Reliable home internet connection and a quiet remote workspace
• Prior customer service or administrative experience is a plus
• Ability to work independently while collaborating with a distributed team

Benefits

• Medical, dental, and vision insurance
• 401k plan with company match
• Paid time off and paid holidays
• Fully remote position with flexible scheduling
• Home office equipment stipend
• Paid training and onboarding program
• Career growth opportunities within HR and People Operations
• Employee assistance program
• Virtual team-building events
• Life and disability insurance options

ABOUT CAREERSCAPE

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.

APPLICATION NOTICE

Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.

Careerscape may also contact you regarding future opportunities that align with your qualifications.

EQUAL OPPORTUNITY STATEMENT

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.

FOR EMPLOYERS

Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.