Referral Scheduler

Referral Queue Scheduler – Cardiology Scheduling SupportCardiac Study Center / Pulse Heart InstituteRemote (WA Only) | Full-Time | Monday–Friday | No Weekends or HolidaysPay Range: $21.31 – $38.59/hour (range placeholder—confirm internally) About Us Cardiac Study Center (CSC) is a proud outpatient partner of Pulse Heart Institute, delivering trusted cardiology care throughout the Pacific Northwest for over 50 years. In 2016, CSC and MultiCare Health System partnered to form Pulse Heart Institute—uniting research, education, and clinical excellence to transform heart health in our region. We're passionate about people, progress, and purpose. Across our clinics, we're advancing cardiac care through compassion, innovation, and teamwork. Why You'll Love Working With Us

• Fully remote role — available to Washington residents only
• No nights, weekends, or holidays
• Make an impact by supporting timely cardiac patient scheduling
• Collaborative team culture with strong leadership support
• Gain exposure to multi-specialty cardiology scheduling (HF, EP, vascular, imaging, general cardiology, etc.)
• Learn EMR workflows, referral routing, and operational scheduling systems
• Stable hours + consistent weekday workflow

About The Role As a Referral Queue Scheduler, you'll play a key role in ensuring patients are scheduled efficiently across our cardiology clinics. This role works from scheduling queues, referral queues, staff messages, and MyChart requests to arrange timely patient appointments. You'll collaborate closely with schedulers, clinical staff, and the Referral Queue team to attach referrals, schedule procedures and consults, coordinate interpreting services, and ensure accurate documentation in the EMR. This position is remote once training is completed, and contributes directly to reducing care delays and improving the patient experience. Day-to-Day ResponsibilitiesScheduling & Referral Queue Management

• Schedule cardiology testing and appointments for PHI/CSC clinics
• Call and schedule patients from:

• Inbasket/Staff Messages
• MyChart requests
• Referral queue routing to PHI/CSC

• Attach Epic referrals to scheduled appointments
• Reschedule appointments as requested
• Ensure referral requirements are met (insurance changes, walk-ins, etc.)
• Arrange interpreting services per protocol

Team Collaboration & Support

• Work in conjunction with the Referral Queue team (mutual backup coverage)
• Support the appointment desk as needed
• May be asked to assist on-site occasionally after the remote transition

Productivity Expectations

• Expected to maintain scheduling volume of 45–55+ referrals / inbaskets / MyChart requests daily

Minimum QualificationsWhat You'll Need to Succeed

• High school diploma or GED required
• 6+ months of related medical office or scheduling experience preferred
• Strong communication and customer service skills
• Ability to read, understand, and follow detailed written and verbal instructions
• Basic computer proficiency (EMR, Outlook, phone systems, faxing, etc.)

Preferred Skills

• Experience with Epic or other EMR scheduling systems
• Familiarity with referral, inbasket, or MyChart workflows
• High attention to detail and organized work style
• Ability to work independently in a remote environment

Work Environment

• Schedule: Full-time, Monday–Friday, daytime hours
• Location: 100% remote after training; must reside in Washington
• Training: On-site until deemed independent
• Travel: May occasionally travel to other clinics in the region (Auburn, Gig Harbor, Olympia, Puyallup, Tacoma)

Join Our Team If you're detail-oriented, patient-focused, and energized by fast-paced scheduling operations, we'd love to connect with you. This is your opportunity to support a mission-driven cardiology organization that values people, precision, and purpose.