Healthcare Specialist

Job Title: DIGITIVA Coach

Location: Northbrook, IN

Zip Code: 60062

Duration:12 Months

Pay Rate: $49.330/hr

Keyword's: #Northbrookjobs; #DIGITIVAjobs.

Start Date: Immediate

Job Description:

Key Responsibilities / Duties

User Engagement & Coaching

o Guide users through structured digital care pathways (e.g. Onboarding, First Month Patient Experience)

o Perform outreach tasks (reminders, check-ins) and follow up on adherence and engagement gaps

o Conduct one-on-one coaching conversations via telephonic and digital channels (e.g., SMS/messaging, video)

o Use motivational interviewing and behavior-change techniques to help users set and achieve goals

o Monitor user engagement, adherence and progress with product (heart sound recordings, daily symptom tracker, weight, BP, other biometrics and behavior logs, etc.) and reach out when slippage occurs

Program Design & Optimization

o Collaborate with operations, product, account management, and other teams to develop and refine coaching program design, content, triggers, and escalation protocols; including the design and refinement of program activities that are completed by the user support vendors

o Provide feedback on user experience, content gaps, and coaching flows

o Participate in quality audits, peer reviews, or chart reviews to maintain standards

Administrative & Documentation

o Maintain patient records, document encounters, and update tickets / notes

o Manage a caseload of DIGITIVA users (ranges vary - e.g. 50-100+ active users)

Training & Professional Development

o Participate in ongoing training on behavior-change models, health guidelines, coaching best practices

o Stay current on clinical guidelines relevant to heart failure disease management

o Contribute to continuous improvement initiatives (e.g. pilot new features, coaching scripts)

Required Qualifications / Attributes

* Bachelor"s degree in a relevant field (e.g., Health, Public Health, Nursing, Nutrition, Kinesiology, Psychology, Health Education, or related)

* Strong communication skills-both verbal and written-for remote delivery

* Empathy, active listening, nonjudgmental approach

* Familiarity (or willingness to learn) with behavior change theory, motivational interviewing

* Prior experience in remote coaching, chronic disease management, wellness, or related field

* Ability to manage multiple DIGITIVA user relationships simultaneously

* Comfort working in a digital/tech-forward environment (apps, dashboards, communication tools)

* Commitment to privacy and confidentiality

* Flexibility and adaptability in a fast-changing environment

* Prior experience designing chronic disease care management programs

Preferred / 'Nice-to-Have' Qualifications

* Health coaching certification (e.g. NBHWC, Wellcoaches, ACE, CHES)

* Experience in digital health, telemedicine, or working with health/fitness technologies

* Training in motivational interviewing or similar counseling methodologies

* Experience with moderate-to-large caseloads

* Bilingual / cross-cultural competence

* Experience partnering with interdisciplinary clinical teams

* Passion for preventive health, lifestyle medicine, or chronic disease management