
Customer Service Representative
Job Description
Posted on: September 5, 2025
📢 URGENTLY HIRING: Customer Service Representative - HVAC Support (Remote) 📢
Location: Remote in Houston, TX
Compensation: $40K-$45K per year (DOE + Performance Bonuses)
Job Type: Full-Time
Industry: HVAC / Customer Support / Home Services
🏠 Why Be Cool AC & Heating?
Be Cool AC & Heating is a Houston-based HVAC company known for dependable service and compassionate care. We treat our customers like family, and our team members are no exception. With a focus on customer-first service, reliability, and growth, we provide a supportive environment where you can thrive while making a real impact. What sets us apart:
- 💰 Competitive Pay: $40K-$45K annually DOE + performance bonuses
- 📚 Training & Development: Ongoing training to help you grow in your role
- 🤝 Customer-First Culture: Join a compassionate, professional team that values care and service
- 📈 Stability & Growth: Consistent hours and opportunities for career advancement
- 🌐 Work From Home: A remote role with local team support (Houston, TX)
📋 Your Role: What You’ll Be Doing
- Answer phone, chat, and email inquiries with professionalism and warmth
- Troubleshoot basic issues and escalate when necessary
- Maintain accurate and detailed CRM notes for each customer interaction
- Follow standardized processes to ensure quality service delivery
- Participate in regular training to stay updated on systems and processes
🛠️ Minimum Requirements
- 3+ years of customer service experience
- High-volume call handling experience
- Excellent written and verbal communication skills
- Dependable high-speed internet and a quiet home workspace
- Ability to work full-time, Monday–Friday with every other Saturday
🎯 Compensation & Schedule
- 💼 Earnings: $40K–$45K annually DOE + performance bonuses
- 💸 Benefits: PTO after one year, consistent hours, professional growth opportunities
- ⏰ Schedule: Monday–Friday 8:00 AM–5:00 PM + every other Saturday 8:00 AM–2:00 PM
💬 Our Core Values
- ✅ Compassion & Reliability
- ✅ Customer-First Service
- ✅ Integrity & Professionalism
- ✅ Growth Through Learning and Development
👉 Ready to Make a Real Impact?
This isn’t just another support job — it’s your chance to help people, grow your career, and be part of a trusted HVAC team that cares. Join Be Cool AC & Heating and deliver service that makes a difference.
🚨 APPLY HERE 🚨
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Apply now
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