Client Services Manager

Job Overview:

Title: Partner Service Specialization Manager

Location: Remote

Duration: 6-8+ Months

Payrate : $75-80 ON W2 Per hour

Job Description:

Looking for a Service Specialization Manager, Partner Services, who is customer-obsessed with an eye for detail as we enable partners to offer their own services around Pure’s technology. This individual will need to be self-motivated, highly organized, and able to maintain utmost professionalism as they effectively bridge between internal and external organizations to track and report partner compliance to Service Specialization program requirements. The right candidate is capable of constant multitasking and cross-functional collaboration to manage global partner program participation, tracking and reporting at the individual and partner entity level.

Requirement:

Applicants must demonstrate skills and experience in project/program management, client facing compliance management, experience with various applications and platforms (SFDC, SNOW, Tableau) and business process management

Oversight, management and continuous improvement of the Partner Service Specialization program.

Liaise with other internal teams, such as GPO, CX and PEAK, to manage day-to-day program operations.

Assist with onboarding and development of new Service Partners

Communicate, manage and assist in operationalizing policies for partner services, such as certification requirements and partner performance standards.

Maintain constant professionalism as primary resource to account teams and partner organizations regarding program requirements, processes and requirements Q&A

Be the source of truth on partner compliance to program requirements

Support process improvement, automation/systems development with related organizations, including IT, channel operations, Global Delivery Operations, PEAK

Assist with program planning, promotion, education, and publicity

WHAT YOU'LL BRING TO THIS ROLE

4+ years of experience in channel programs or operations, preferably related to IT infrastructure, technical and professional services.

Proven track record of successful development, implementation and management of partner enablement programs and compliance reporting

Excellent leadership and cross-functional collaboration skills, working with diverse teams to drive results

Exceptional communication and interpersonal skills; ability to interact professionally and effectively with partners, customers, and internal teams at all levels

Ability to manage multiple projects simultaneously, adapt to changing priorities, and thrive in a fast-paced environment