Client Success Specialist

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

What You'll Do

As a Client Success Specialist, supporting the nursing education sales team in the West Region, you’ll be responsible for supporting business efforts and providing quality sales support. Also, you’ll provide client support associated with courseware, online content, assessment tools, curriculum, and redirecting feedback to relevant internal departments.

WHERE YOU’LL WORK

This position offers the flexibility of remote work within the assigned West United States territory (Washington, Oregon, California, Idaho, Nevada, Montana, Wyoming, Utah, Arizona, Colorado, New Mexico, North Dakota, Minnesota, Wisconsin, Alaska, and Hawaii).

How You’ll Spend Your Time

• Client retention and satisfaction – you'll proactively engage existing clients to help improve retention and satisfaction by
• Provide differentiated service and responsiveness to accounts within your region
• Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments
• Collaboration and coordination – you'll collaborate closely with sales, enhancing client outcomes and growing revenue
• Redirect incoming sales leads or inquires, process digital requests with approval from rep/agent, include those received via vendor partner portals
• Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume
• Sales force enablement – you'll provide additional capacity for current account owners to engage in additional selling activity and ensure superior service
• Support sales with quote input and processing, track order status, and ERP integration
• Assist with maintaining CRM system records
• Input service tickets as necessary for advanced tech issues

What You'll Need

• Bachelor’s degree required
• 2+ years of prior customer-related work experience
• Proven experience in customer experience management or a related field
• Ability to analyze data and generate actionable insights
• Excellent presentation, communication, and interpersonal skills
• Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across all touchpoints
• Project Management, Time Management, and Organizational Skills
• Problem Solving, conflict resolution abilities
• Team Player
• Up to 10% travel is expected

Benefits

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.