Strategic Program Manager, Retail Business Planning (SMB)

Job Title: Strategic Program Manager, Retail Business Planning (SMB)

Client Location: Remote (100 miles within Cupertino)

Starting: ASAP

Pay Comments: W2, weekly pay, benefits, 401k w/ match

Minimum Pay (per hour): 94.03

Maximum Pay (per hour): 104.48

Hours: Full-time

Duration: Through 10/02/2026

Job Description:

Our client is seeking a dynamic and Strategic Program Manager to drive the integration and execution of Small & Medium Business (SMB) initiatives within their Retail ecosystem. The ideal candidate will be a proactive leader, adept at managing complex programs, fostering cross-functional alignment, and using datadriven insights to influence senior leadership. This role requires a high degree of independence and strategic problem-solving to enhance both our customer and employee experiences.

Key Responsibilities

• Drive the SMB program's management system, from strategic planning to action tracking.
• Lead key meetings, including weekly working sessions and business cases, and support preparation of senior leadership reviews, ensuring they are productive and outcome-oriented.
• Maintain rigorous program documentation, including accurate trackers and professional, error-free communications.
• Independently manage and triage urgent requests based on strategic priorities.
• Lead the integration of SMB efforts across Retail.
• Develop and implement frameworks to embed program goals into workflows and align priorities across various teams.
• Collaborate with cross-functional partners to align priorities and manage program risks, dependencies, and budgets for seamless execution.
• Proactively align with stakeholders on key decisions.
• Articulate compelling, data/business-driven narratives to highlight program impact, engage technical and field teams, and influence senior leadership.

Core Competencies

• Strategic Problem Solving: Proactively identifies challenges, develops data-backed solutions, and drives discussions toward clear, actionable next steps with minimal supervision.
• Stakeholder Alignment: Strategically focuses interactions on business outcomes, proactively aligning with key partners on decisions before broader socialization.
• Ownership & Prioritization: Demonstrates the ability to connect disparate workstreams, own discussions to drive strategic outcomes, and effectively prioritize tasks based on high-value contributions.
• Executive Communication: Consistently provides strategic context and delivers clear, concise, seniorready communications and reports.

Qualifications

• 7+ years of experience in program management or management consulting, leading initiatives across complex, cross-functional teams.
• Proven ability to drive alignment across diverse partner groups, including corporate and field organizations, while effectively influencing senior leadership with a clear articulation of strategic vision and program impact.
• Experience working with the Small & Medium Business (SMB) sector, ideally within a retail environment.
• Familiarity with field sales organizations and direct-to-customer sales models.