Application Support Engineer

Position Summary The Application Support Engineer on the Allied Digital team will be responsible for delivering technical support for the My Allied Member Portal, Allied Digital Admin and other applications developed and managed by the Allied Digital team. This role serves as a key liaison between end-users and technical teams, ensuring that application systems function smoothly and meet user needs. Essential Functions

• Provide technical support and incident resolution for business-critical applications, ensuring minimal disruption to operations
• Troubleshoot, analyze problems, determine root causes, and develop solutions
• Interact with users via various channels (email, phone, chat) to understand issues and provide support
• Maintain comprehensive documentation of support issues, solutions, workflows, and system configuration
• Work with other IT teams and stakeholders to address complex issues
• Monitor application performance and stability while proactively identifying potential issues and areas of improvement
• Other duties as assigned

EDUCATION

• Bachelor’s degree or equivalent work experience in Computer Science, Information Technology or similar technical field required

Experience And Skills

• At least 5 years’ experience in an application support or similar IT role is required
• Proficient in SQL for data querying and troubleshooting application/database issues
• Experience with DevOps tools
• Excellent analytical, problem-solving, and communication skills
• Strong customer service orientation and ability to collaborate with cross-functional teams
• Professional experience supporting and/or testing mobile applications
• Experience using Postman and/or other API tools that interact directly with HTTP APIs

POSITION COMPETENCIES

• Job Knowledge
• Time Management
• Accountability
• Communication
• Initiative
• Customer Focus

PHYSICAL DEMANDS

• This is an office environment requiring extended sitting and computer work.

WORK ENVIRONMENT

• Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend. Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.